Operational Customer Service

Description

Job Summary: Professional responsible for customer service, registration, verification and labeling of items, process definition, packaging, status updates, and customer loyalty. Key Highlights: 1. Customer service and loyalty, both online and in-person 2. Process organization and management for washing and packaging 3. Operational support and effective communication with the team Working Hours: * Monday to Friday: 8 AM to 5 PM * Saturday: 8 AM to 12 PM at units * If working in a shopping mall: 9 AM to 8 PM (Monday to Saturday) Compensation: * Salary: R$ 1\.555,97/month * Variable incentive (% based on achieved targets) Benefits (subject to punctuality, attendance, performance, and discipline): * Daily meal allowance (R$ 10.00\) * Transportation allowance * Hapvida health insurance (50% covered) * Monthly raffles for weekend stays at the vacation colony \+ allowance * 14th salary (based on annual targets) * One Saturday off per month (Big Day) * Sesc/Senac membership card offering discounts on courses, leisure, and healthcare Main Responsibilities: * Customer service (in-person and online) * Customer registration and updates * Item verification and labeling * Definition of washing processes * Item packaging * Status updates via company mobile device * Customer loyalty and service sales * Scheduling of pickups and deliveries * Support to other units, as needed * Self-service * Birthday greetings for employees celebrating that day Desired Profile: Communicative, proactive, organized, and results-oriented. Job Type: Permanent CLT Compensation: R$1\.555,97 \- R$1\.800,00 per month Benefits: * Medical assistance * Food basket * Meal voucher * Transportation voucher Working Hours: * Monday to Friday Additional Compensation: * Commission Job Type: Permanent CLT Compensation: R$1\.500,00 \- R$1\.800,00 per month Benefits: * Food basket * Health and commercial discount plans * Meal voucher * Transportation voucher