Infrastructure Analyst

Description

Job Summary: Coordinate projects, provide technical support, configure and test systems, document processes, and research technologies for continuous performance improvement. Key Highlights: 1. Dynamic and collaborative environment with growth opportunities 2. Focus on innovation and advanced technology 3. Company that values people and diversity We are much more than a collections company. Concilig has built a solid reputation among major Brazilian companies, based on advanced technology and proven effectiveness in service delivery. With a focus on innovation and market demands, we offer customized solutions, continuously enhanced to deliver excellence in customer service. Our goal is to achieve maximum performance across the Customer Journey, integrating all touchpoints between customers and companies. We provide a unique, valuable, and successful omnichannel experience for every brand that engages with us. Everything is now interconnected, supported by cutting-edge technology and top-tier human capital. Concilig: connect experiences, satisfaction, and new possibilities. Prepare for a new level in Customer Experience and Customer Journey. **Join Concilig. Connect the dots, link the results.** **Responsibilities and Duties** * Coordinate projects and deliver solutions for IT environments; * Provide technical support and user training; * Establish standards and develop technical documentation; * Research information technology; * Guide support departments and engage third-party support; * Install and configure software and hardware, size system requirements and functionality; * Define physical implementation alternatives; * Specify system architecture and build system prototypes; * Test systems, monitor system performance, and identify system failures; * Execute procedures to improve system performance; * Develop data dictionaries, system manuals, and technical reports; document network structure; manage internal and external resources; monitor project execution and evaluate quality of deliverables; perform other tasks of similar nature; * Carry out actions within assigned processes/activities to achieve intended goals/objectives. **Requirements and Qualifications** * Currently pursuing a Bachelor's degree in Technology-related fields * Intermediate knowledge of Information Technology **Additional Information** **Meal Allowance** **Transportation Allowance** **Health Insurance Plan** **Dental Insurance Plan** **Wellhub (Gympass)** **Birthday Day Off** **Career Development Program** **Partnerships** At Concilig, we believe that **our role goes beyond delivering results to our clients and partners — it’s about transforming lives**. Here, you’ll find a dynamic, collaborative, and opportunity-rich environment where you can grow, learn, and make a difference. We are one of the largest customer service and BPO companies in the country, recognized for valuing people, promoting diversity, and investing in talent of all ages, backgrounds, and life stories. Our purpose is to create opportunities and generate positive impact — both inside and outside the company. If you’re looking for a place where you can **advance professionally, develop your skills, take pride in your work, and be authentically yourself**, join the Concilig team! Here, your work has voice, purpose, and future.