**Requirements** * + Continuous improvement tools and methodologies (PDCA, 5W2H, Ishikawa, root cause analysis) applied to handling deviations identified during audits. + Knowledge of customer satisfaction metrics and surveys (NPS and CSAT). + Advanced Office suite and data analysis tools. + Ability to map end-to-end processes, identifying risks, bottlenecks, and improvement opportunities. + Experience in process mapping, creation and interpretation of process flowcharts using appropriate tools and notation (BPMN, Visio) is desirable. + Experience in developing and managing policies, standards, and procedure manuals, ensuring clarity, applicability, and alignment with business guidelines. + Proficiency in documentation and process management tools (e.g., Office suite, collaborative tools, or workflow systems). **Advantages** * + Analytical ability and critical thinking. + Results-oriented mindset. + Customer focus and experience-centered perspective. + Clear and persuasive communication. + Proactivity in identifying and solving problems. + Collaboration and ability to influence cross-functional teams. + Collaborative work style and ability to operate effectively within multidisciplinary teams. + Resilience and flexibility to manage change. **Benefits** * Medical / Dental Assistance * Meal Voucher * Welhub * Zenklub * Transportation Voucher (VT) * Internet Allowance
João Silva
Indeed · HR
João Silva
Indeed · HR
