We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we are remote, we stay connected. We hold ceremonies to bring us closer together, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **everyone has a place here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients' businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and duties** **What are we looking for?** An organized and proactive individual. **Your day-to-day responsibilities** * Responsible for providing user support via telephone, remote, or in-person assistance, as well as logging incidents to enable analysis and resolution, escalating them to resolver groups when necessary; * Handling incidents related to operating systems, software, hardware, networks, Microsoft Office Suite, databases, printers, peripherals, as well as technical requests concerning services, security, and products; * Providing technical support to ensure high availability and performance of client platforms; and, when required, guiding and training users; * Performing requirement analysis, development, testing, user acceptance testing (UAT), and deployment related to infrastructure; * Conducting directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN, configuring Active Directory and IP addresses; Perform requirement analysis, development, testing, user acceptance testing (UAT), and deployment related to infrastructure; * **Requirements and qualifications** **Knowledge in:** * Windows; * Active Directory; * Certificate Services; * Clustering and NLB; * IIS; * Terminal Server; * Computer Networks; * Fundamentals of Information Security. **Preferred qualifications** * Knowledge of CITRIX; * ITIL certification; * MCITP: EA or MCSE certification. **Working hours** * ****Monday to Friday, from 08:00 to 17:00 * Rio de Janeiro \- RJ **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully evaluate your profile considering all your qualifications. **Additional information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuously developing our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental assistance**, ensuring your and your family’s health * **Pharmacy partnership** offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership partnership**, encouraging physical activity * **SESC partnership**, offering diverse cultural and leisure activities * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loans** with attractive interest rates \+ financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, getting inspired, exploring our open positions, and joining this ever-growing team?
João Silva
Indeed · HR
João Silva
Indeed · HR
