We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we are apart, we stay united. We hold ceremonies to get closer, share knowledge, and stay updated on our company’s latest news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and duties** **What are we looking for?** An organized and attentive person. **Your day-to-day responsibilities** * Responsible for providing user support via telephone, remote, or in-person assistance, as well as logging incidents to enable analysis and resolution of service requests, escalating them to resolver teams when necessary; * Incidents related to operating systems, software, hardware, networks, Office Suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Providing technical support to ensure high availability and performance of clients’ platforms; and, when required, guiding and training users; * Performing requirement analysis, development, testing, acceptance, and deployment related to infrastructure; * Conducting directory mapping, configuring POP/Exchange email, Lotus Notes, setting up user profiles, installing VPN, Active Directory, and IP configuration; Perform requirement analysis, development, testing, acceptance, and deployment related to infrastructure; * **Requirements and qualifications** **Knowledge in:** * Windows; * Active Directory; * Certificate Services; * Clustering and NLB; * IIS; * Terminal Server; * Computer Networks; * Basic Information Security concepts. **Preferred qualifications** * Knowledge of CITRIX; * ITIL certification; * MCITP: EA or MCSE certification. **Working hours** * Rotating 5x2 schedule, from 9:00 AM to 6:00 PM; * On-site work in Vila Olímpia, São Paulo \- SP; **NOTE:** Please note that, during the period mentioned, the “smart casual” dress code must be maintained, as previously aligned for client-facing activities and scheduled commitments. **Additional information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuously developing our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental assistance** so you and your family stay healthy * **Pharmacy partnership** offering discounts on medications * **Childcare assistance**, per current policy * **Gym partnership** to encourage physical activity * **SESC partnership** for varied cultural and leisure activities * **Partnerships for language, technology, and online course studies** * **Payroll-deductible loans** with attractive interest rates \+ financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, there’s no shortage of stories to tell! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, getting inspired, exploring our open positions, and joining this ever-growing team?
João Silva
Indeed · HR
João Silva
Indeed · HR
