Sales and Merchandising Supervisor

Description

Job Summary: The Sales and Merchandising Supervisor will be responsible for managing sales teams and departments, ensuring operational procedures and results, while also mobilizing the team toward outstanding customer service and goal achievement. Key Highlights: 1. Lead and mobilize the team to achieve excellence in customer service 2. Ensure the implementation of operational procedures and Visual Merchandising 3. Develop talent and conduct team performance evaluations When you think of Riachuelo, you think of our stores, right? But have you ever stopped to consider what happens before our stores receive the collections that captivate Brazil year after year? Today, we are over 305,000 creators of possibilities spread across the entire national territory, working in diverse areas to build **the Fashion that inspires Brazil.** **In addition to our 430+ stores under the brands Riachuelo, Casa Riachuelo, Fan Lab, and Carter's,** we have teams across **Corporate, Manufacturing, Distribution Centers, Contact Center, and our financial arm, Midway**, along with many other functions operating collaboratively within an integrated business model that ensures our uniqueness in the Brazilian market. We work with **fashion** to create a **positive impact** directly in our country and **we love what we do**. Our culture guides our actions and relationships, reinforcing our **Brazilian, welcoming, and entrepreneurial essence.** Our Store Team is seeking a Sales and Merchandising Supervisor to join the team! **Please remember: our opportunities are open to everyone. At Riachuelo, you’ll find** **a diverse environment built on respect and empathy, where we care for our RCHLOVERS.** **Responsibilities and Duties** **The role’s key challenges are:** Responsible for commercial departments, managing teams and ensuring execution of operational procedures and delivery of results. * Mobilize and train your team to deliver the best possible customer service; * Ensure achievement of established targets; * Diagnose issues and propose alternatives to improve results; * Guarantee all Visual Merchandising procedures; * Ensure implementation of operational procedures, price changes, product restocking, and department organization; * Monitor competitors, suggest commercial actions, and recommend product improvements; * Promote the Riachuelo Card and financial products to customers, mobilizing your team toward this objective; * Define store scheduling, shift planning, and time-banking together with the management team; * Conduct meetings with the store team; * Select and train new employees; * Deliver training according to company standards; * Conduct employee performance evaluations and provide feedback; * Identify and develop talent for succession (PRI); * Accompany visits from other company departments; * Open or close the store according to the schedule. **Requirements and Qualifications** **It is essential that you have and/or know:** * Completed or ongoing undergraduate degree. * Availability to work during store closing hours, weekends, and holidays. * Retail experience, preferably in fashion. **Additional Information** **What benefits do we offer?** * Medical assistance * Dental assistance * Group life insurance * Totalpass * Educational partnerships * Riachuelo discounts * Meal or food allowance * Transportation allowance * Profit and results sharing To learn about all our benefits, visit **www.riachuelo.com.br/carreiras** Interested? Apply now! **\#VemSerRCHLOVER** When you think of Riachuelo, you think of our stores, right? But have you ever stopped to consider what happens before our stores receive the collections that captivate Brazil year after year? Today, we are over 30,000 creators of possibilities spread across the entire national territory, working in diverse areas to build **the Fashion that inspires Brazil.** In addition to our 430+ stores under the brands Riachuelo, Casa Riachuelo, Fan Lab, and Carter's, we have teams across Corporate, Manufacturing, Distribution Centers, Contact Center, and our financial arm, Midway, along with many other functions operating collaboratively within an integrated business model that ensures we are **unique** in the Brazilian market. We work with **fashion** to create a **positive impact** directly in our country and **we love what we do**. Our culture guides our actions and relationships, reinforcing our **Brazilian, welcoming, and entrepreneurial essence.**