B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: Performs residential customer installations and repairs for FTTH and FTTA network technologies, ensuring connectivity and customer satisfaction. Key Highlights: 1. Direct involvement in the installation and repair of fiber optic networks 2. Focus on maintenance and resolution of service faults for customers 3. Participation in training sessions and meetings for professional development We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) fiber optic provider in Brazil. We operate a fiber optic network spanning over 110,000 kilometers and serve more than 1.6 million customers. With nine integrated commercial brands, we are present from north to south across the country and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 4,000 employees, all united by the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil — guided by shared values. We’d love to meet you! \#whatshappeningonourfiber \#fiberteam **Responsibilities and Duties** * Perform residential customer installations and repairs for FTTH and FTTA network technologies; * Repair/correct service faults, including slow speed, WiFi issues, no connectivity, intermittent connections, etc.; * Remove cables from canceled customers to free up capacity for new customers; * Verify service feasibility when the commercial team has doubts about network availability in a given area; * Relocate equipment within the same residence (room-to-room relocation); * Relocate equipment to a different address upon customer request; * Perform upgrades—replacing or adding equipment when customers change their service plans; * Participate in training sessions and meetings when invited; * Carry out other duties as required by the role. **Requirements and Qualifications** * Completed high school education; * Valid Category B driver’s license (permanent); * NR 10 (Electrical Safety) and NR 35 (Work at Heights) certifications preferred; * Intermediate-level Microsoft Office proficiency; * Availability for flexible working hours and travel; * Prior experience in telecommunications companies preferred. **Additional Information** * Transportation Allowance * Group Life Insurance * Meal or Food Allowance * Giga+ Discount * Health Plan * Dental Plan * Day Off * Total Pass * E-learning platform available on Intranet * Giga Inclusion Support * Pregnancy Program – Benefit Card * Active partnerships with INATEL; OPEN ENGLISH; TOUR HOUSE; SAMSUNG; MOVIDA; YOUCAST-TELEMEDICINE offering exclusive discounts to Alloha employees * Pharmacy Partnership (Golden Farma): Payroll deduction discount * Educational Partnerships with universities offering exclusive discounts to Alloha employees With the mission to **connect people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent fiber optic group in the country. This is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do — always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions — as we operate in 864 cities across 22 Brazilian states, supported by a fiber optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team, operating **interconnected**, committed to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture — the Alloha Way — transforming our environment into a collaborative, responsible space for people and business sustainability. For more information, visit https://alloha.com/