B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: A professional responsible for performing installations, repairs, and maintenance on fiber-optic networks for residential customers, ensuring connectivity and service quality. Key Highlights: 1. Work on installation and repair of FTTH and FTTA network technologies 2. Perform diagnostics and corrections for internet services 3. Participate in training sessions and meetings for continuous improvement We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) fiber-optic provider in Brazil. We operate a fiber-optic network spanning over 110,000 kilometers and serve more than 1.6 million customers. With nine integrated commercial brands, we are present from north to south across Brazil and were the fastest-growing fixed broadband provider in 2022\. Our team comprises over 4,000 employees, all united by the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil—and guided by shared values. We’d love to meet you! \#whatshappeningonourfiber \#fiberteam **Responsibilities and Duties** * Perform installation and repair services for FTTH and FTTA network technologies for residential customers; * Repair/correct service issues such as slow speed, WiFi problems, no connection, intermittent connectivity, etc.; * Remove cables from canceled customer accounts to free up capacity for new customers; * Verify access feasibility when the sales team has doubts about whether our network is available in a given area; * Relocate equipment within the same residence upon request; * Change equipment location to a different address per customer request; * Perform upgrades—replacing or adding equipment when customers switch plans; * Attend training sessions and meetings when invited; * Carry out other duties consistent with this role. **Requirements and Qualifications** * Completed high school education; * Valid Category B driver’s license (permanent); * NR 10 (Electrical Safety) and NR 35 (Working at Heights) certifications preferred; * Intermediate Microsoft Office proficiency; * Flexibility regarding working hours and willingness to travel; * Prior experience in telecommunications companies preferred. **Additional Information** * Transportation Allowance * Group Life Insurance * Meal or Food Allowance * Giga+ Discount * Health Plan * Dental Plan * Day Off * Total Pass * E-learning Platform via Intranet * Giga Inclusion Support * Pregnancy Program – Benefit Card * Active partnerships with INATEL; OPEN ENGLISH; TOUR HOUSE; SAMSUNG; MOVIDA; YOUCAST-TELEMEDICINE offering exclusive discounts to Alloha employees * Pharmacy Agreement (Golden Farma): Payroll deduction discount * Educational Partnerships with universities offering exclusive discounts for Alloha employees Guided by our purpose to **connect people, ideas, and businesses, promoting digital and social inclusion across Brazil**, Alloha Fibra is currently the largest independent fiber-optic group in the country. This achievement is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value diversity**, represented by our employees and customers across all regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team, operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative and responsible space for people and business sustainability. For more information, visit https://alloha.com/