B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: This role involves executing installation and repair services for FTTH and FTTA network technology, ensuring service quality and customer satisfaction. Key Highlights: 1. Perform FTTH and FTTA network technology installation and repair 2. Promote digital and social inclusion in Brazil 3. Always do the right thing with honesty and ethics We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a network spanning over 110,000 kilometers of optical fiber and serve more than 1.6 million customers. With nine integrated commercial brands, we are present from north to south across the country and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 4,000 professionals, all united by the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil — guided by shared values. We’d love to meet you! \#whatshappeningonourfiber \#fiberteam **Responsibilities and Duties** * Conduct installation and repair services for FTTH and FTTA network technology for residential customers; * Resolve or correct service issues such as slow speed, WiFi problems, no connectivity, intermittent connections, etc.; * Remove cables from canceled customers to free up capacity for new customers; * Verify service feasibility when the sales team is uncertain whether our network covers a given area; * Relocate equipment within the same residence upon request; * Change equipment location to a different address per customer request; * Perform upgrades by replacing or adding equipment when customers change their service plans; * Attend training sessions and meetings when invited; * Perform other duties consistent with this role. **Requirements and Qualifications** * Completed high school education; * Valid Brazilian driver’s license, Category B (permanent); * NR 10 (Electrical Safety) and NR 35 (Work at Heights) certifications preferred; * Intermediate Microsoft Office proficiency; * Flexibility regarding working hours and willingness to travel; * Prior experience in telecommunications companies preferred. **Additional Information** * Transportation Allowance * Group Life Insurance * Meal or Food Allowance * Giga+ Discount * Health Plan * Dental Plan * Birthday Day Off * Total Pass * E-learning Platform on Intranet * Giga Inclusion Support * Pregnancy Program — Benefit Card * Active partnerships with INATEL; OPEN ENGLISH; TOUR HOUSE; SAMSUNG; MOVIDA; YOUCAST-TELEMEDICINE offering exclusive discounts to Alloha employees * Pharmacy Partnership (Golden Farma): Payroll deduction discount * Educational Partnerships with universities offering exclusive discounts for Alloha employees Driven by the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This is possible thanks to our team of 5,000 professionals who relentlessly pursue **quality and excellence** in everything they do — always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions — as we serve 864 cities across 22 Brazilian states with a network exceeding 140,000 kilometers of optical fiber and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, committed to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture — the Alloha Way — transforming our environment into a collaborative and responsible space for people and business sustainability. For more information, visit https://alloha.com/