B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: Professional responsible for performing FTTH/FTTA network installations and repairs, troubleshooting service failures, and providing technical support to residential customers. Key Highlights: 1. Connect people, ideas, and businesses 2. Promote digital and social inclusion in Brazil 3. Always do the right thing We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a fiber-optic network spanning over 110,000 kilometers and serve more than 1.6 million customers. With nine integrated commercial brands, we are present from north to south across the country and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 4,000 employees, all united by the same purpose: connecting people, ideas, and businesses; promoting digital and social inclusion in Brazil; and guided by shared values. We’d love to meet you! \#whatshappeningonourfiber \#fiberteam **Responsibilities and Duties** * Perform installation and repair services for FTTH and FTTA network technologies for residential customers; * Repair/correct service failures, including issues such as slow speed, Wi-Fi problems, no connectivity, intermittent connection, etc.; * Remove cables from canceled customer accounts to free up capacity for new customers; * Verify service feasibility when the sales team is uncertain whether our network is available in a given area; * Relocate equipment within the same residence (e.g., moving the device to another room); * Relocate equipment to a new address upon customer request; * Perform upgrades—replacing or adding equipment when customers change their service plans; * Attend trainings and meetings when invited; * Perform other duties consistent with this role. **Requirements and Qualifications** * Completed high school education; * Valid Brazilian driver’s license, Category B (permanent); * Desired: NR 10 (Electrical Safety) and NR 35 (Work at Heights) certifications; * Intermediate Microsoft Office proficiency; * Availability for flexible working hours / travel; * Prior experience in telecommunications companies is desirable. **Additional Information** * Transportation Allowance * Group Life Insurance * Meal or Food Allowance * Giga+ Discount * Health Plan * Dental Plan * Day Off * Total Pass * E-learning Platform (Intranet) * Giga Inclusion Support * Pregnancy Program – Benefit Card * Active partnerships with INATEL; OPEN ENGLISH; TOUR HOUSE; SAMSUNG; MOVIDA; YOUCAST-TELEMEDICINE, offering exclusive discounts to Alloha employees * Pharmacy Partnership (Golden Farma): Payroll deduction discount * Educational Partnerships with universities offering exclusive discounts to Alloha employees Guided by the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This achievement is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, supported by a fiber-optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, committed to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our workplace into a collaborative, responsible environment focused on people and business sustainability. For more information, visit https://alloha.com/