B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: A professional responsible for performing installations, repairs, and maintenance of FTTH and FTTA fiber-optic services, ensuring customer connectivity. Key Highlights: 1. Connecting people, ideas, and businesses while promoting digital and social inclusion 2. Teamwork focused on service quality and excellence 3. Working for a purpose-driven company with a collaborative culture We are Alloha Fibra, the largest independent fiber-optic company and the third-largest FTTH (Fiber to Home) provider in Brazil. We operate over 110,000 kilometers of fiber-optic network and serve more than 1.6 million customers. With nine integrated commercial brands, we operate nationwide—from north to south—and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 4,000 professionals united by the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil, guided by shared values. We’d love to meet you! \#whatshappeningonourfiber \#fiberteam **Responsibilities and Duties** * Performing installation and repair services for FTTH and FTTA residential network technologies; * Resolving service issues—such as slow speeds, Wi-Fi problems, no connection, intermittent outages, etc.; * Removing cables from canceled customers to free up capacity for new customers; * Verifying service feasibility when the commercial team is uncertain whether our network reaches a given area; * Relocating equipment within the same residence upon request; * Changing equipment location per customer request; * Performing upgrades—replacing or adding equipment when customers switch plans; * Participating in training sessions and meetings when invited; * Performing other duties aligned with this role. **Requirements and Qualifications** * Completed high school education; * Valid Brazilian driver’s license, Category B (permanent); * NR 10 (electrical safety) and NR 35 (working at heights) certifications preferred; * Intermediate Microsoft Office proficiency; * Flexibility regarding work hours and willingness to travel; * Prior experience in telecommunications companies preferred. **Additional Information** * Transportation Allowance * Group Life Insurance * Meal or Food Allowance * Giga+ Discount * Health Plan * Dental Plan * Day Off * Total Pass * E-learning Platform (Intranet) * Giga Inclusion Support Program * Pregnancy Program – Benefit Card * Active partnerships with INATEL; OPEN ENGLISH; TOUR HOUSE; SAMSUNG; MOVIDA; YOUCAST-TELEMEDICINE offering exclusive discounts to Alloha employees * Pharmacy Partnership (Golden Farma): Payroll deduction discount * Educational Partnerships with universities offering exclusive discounts to Alloha employees Driven by the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This is possible thanks to our team of 5,000 professionals who relentlessly pursue **quality and excellence** in everything they do—always committed to delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, supported by a fiber-optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **doing the right thing, always**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which fosters a collaborative, people-centered, and business-sustainable environment. For more information, visit https://alloha.com/