B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: The professional will be responsible for performing installations and repairs on FTTH and FTTA networks for residential customers, ensuring service quality and proper functioning of internet services. Key Highlights: 1. Installation and repair of FTTH and FTTA networks. 2. Resolution of service faults such as slow speed, WiFi issues, and connectivity problems. 3. Participation in training programs for continuous improvement. We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a fiber-optic network spanning over 110,000 kilometers and serve more than 1.6 million customers. With nine integrated commercial brands, we operate nationwide from north to south and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 4,000 employees united by the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil—and guided by shared values. We would love to meet you! \#whatshappeningonourfiber \#fiberteam **Responsibilities and Duties** * Perform installation and repair services for FTTH and FTTA network technologies for residential customers; * Repair/correct service faults including slow speed, WiFi issues, no connectivity, intermittent connections, etc.; * Remove cables from canceled customers to free up capacity for new customers; * Verify network feasibility when the commercial team is uncertain whether infrastructure is available in a given area; * Relocate equipment within the same residence upon request; * Relocate equipment to a new address upon customer request; * Perform upgrades—replacing or adding equipment when the customer changes their plan; * Attend training sessions and meetings when invited; * Perform other duties consistent with the role. **Requirements and Qualifications** * Completed high school education; * Valid Category B driver’s license (permanent); * NR 10 (electrical safety) and NR 35 (work at height) certifications preferred; * Intermediate-level Microsoft Office proficiency; * Availability for flexible working hours / travel; * Prior experience in telecommunications companies preferred. **Additional Information** * Transportation Allowance * Group Life Insurance * Meal or Food Allowance * Giga+ Discount * Health Plan * Dental Plan * Day Off * Total Pass * E-learning platform on Intranet * Giga Inclusion Support * Pregnancy Program – Benefit Card * Active partnerships with INATEL; OPEN ENGLISH; TOUR HOUSE; SAMSUNG; MOVIDA; YOUCAST-TELEMEDICINE offering exclusive discounts to Alloha employees * Pharmacy Partnership (Golden Farma): Payroll deduction discount * Educational Partnerships with universities offering exclusive discounts for Alloha employees Guided by the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This achievement is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, supported by a fiber-optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, committed to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative and responsible space for people and business sustainability. For more information, visit https://alloha.com/