Warranty Analyst

Description

Job Summary: Heavy Equipment Warranty Analyst to manage the warranty lifecycle between the dealership and the manufacturer, operating in the after-sales area. Key Highlights: 1. Working for a world-leading company in the heavy machinery sector 2. Technical and administrative management of warranty lifecycle 3. Technical liaison between dealership and manufacturer **Irmen Máquinas** is the **world's largest SANY dealership**, representing one of the three largest global industrial companies in the sector, according to Forbes. With nearly four decades of experience, we operate across the **Construction, Mining, Pavement, Agribusiness, Recycling, and Sustainability** markets, delivering comprehensive and innovative solutions. We are seeking a **Heavy Equipment Warranty Analyst** to join our team of specialists and work in the after-sales area at our Indaiatuba/SP unit. **Key Responsibilities:** The Warranty Analyst will perform technical and administrative management of the warranty lifecycle between the dealership/workshop and the machinery manufacturer (OEM), such as excavators, tractors, off-road trucks, and loaders, acting as the technical liaison to ensure repairs are covered under the manufacturer's warranty, minimizing costs and ensuring customer satisfaction. * **Warranty Process Management:** Monitor internal and external warranty processes, including creating service orders (SOs) in OEM portals. * **Technical Failure Analysis:** Analyze service orders, technical reports, and replaced parts to verify whether failures comply with the OEM's warranty policy, while entering relevant data into available systems. * **Approval and Validation:** Review, approve, or reject service orders submitted by service departments to ensure request compliance. * **Manufacturer Negotiation:** Interact with OEM representatives for special approvals, failure investigations, and goodwill analysis. * **Cost Reduction:** Monitor vehicle maintenance status and ensure compliance to maximize OEM reimbursement recovery. * **Reporting:** Prepare performance reports (KPIs) on average repair time, rejection rates, and recurring failures. * **Technical Support:** Respond to technical inquiries from internal and external customers regarding warranty coverage. * **Education:** Currently pursuing or completed undergraduate degree in Mechanical Engineering, Mechatronics, Production Engineering, or related fields. **Requirements:** * Technical education in the relevant field to conduct potential analyses. * Prior experience in the heavy equipment sector (yellow line, pavement, trucks, etc.). * **Tools:** Proficiency in Microsoft Office Suite (especially **Excel** for data analysis) or OEM portals. * **Languages:** Intermediate English is a plus. Compensation: R$3.000,00 - R$4.000,00 per month Benefits: * Medical insurance * Dental insurance * Company mobile phone * Life insurance * Meal allowance * Food voucher * Transportation voucher Work Location: On-site