Technical Support Analyst

Description

**The Challenge:** We are looking for a Service Engineering professional to join the SLA support team, under MSA contracts, ensuring the availability and proper functioning of critical client systems. The position involves dealing with multiple products and technologies, on a call-out basis, solving complex problems in a dynamic and constantly learning environment. If you have a passion for solving complex problems, seek constant improvement, and enjoy a dynamic environment, this vacancy is for you! **Your Main Responsibilities:** * Attend to and resolve critical incidents in client systems, ensuring compliance with established SLAs, during business hours and on call-out; * Provide specialized and simultaneous technical support for different Siemens product lines; * Diagnose and resolve failures with agility, minimizing the impact on client operations; * Perform preventive and corrective maintenance, both remotely and in\-loco (when necessary), to ensure system stability and performance; * Keep technical documentation up to date, recording all attendances, implemented solutions, WIKI pages, and lessons learned. * Maintain clear and efficient communication with clients throughout the support process; * Collaborate with engineering, development, and sales teams to improve products and processes. **What We Are Looking For in You:** * Education: Completed degree in Electrical Engineering, Electronics, Control and Automation, Computer Science, or related fields. **Essential Knowledge:** * Solid experience with SCADA (Supervisory Control and Data Acquisition) systems. * In-depth knowledge of Grid Control (Electrical Grid Control) systems. * Experience with ADMS (Advanced Distribution Management System) systems. * Solid experience with operating systems, mainly Linux * Experience with ticket and problem control systems, e.g., Jira * Experience in program development and debugging, mainly in C/C\+\+ to collect logs, use core dumps, etc. * Experience with Siemens Products (Differentiator): Knowledge and previous experience with Siemens products such as SP7, SP5, STM, or other power automation and control systems. **Languages:** * Advanced/Fluent English: Essential for technical communication and support for global products (e.g., SP7\). * Advanced/Fluent Spanish (Strong Differentiator): Highly desirable, especially for support for products such as STM, which may have a significant client base in Spanish-speaking countries. **Availability:** Flexibility to work on a **call-out basis** (shifts) and, occasionally, travel to clients. **Behavioral Skills:** * Excellent analytical and problem-solving skills under pressure. * Proactivity and autonomy to manage multiple demands. * Strong interpersonal communication and teamwork skills. * Customer orientation and focus on results. * Ability for continuous learning and adaptation to new technologies. **What We Offer:** * Bradesco Health and Dental Plan * VA on Flash card * TotalPass * Clude Saúde * C4Life * Cost assistance with certifications and courses * Life insurance * Private pension plan Payment: starting from R$5\.000,00 per month Work location: Remote