Senior Process and Systems Analyst

Description

**RESPONSIBILITIES:** * Map and analyze internal processes across different company departments; * Identify improvement opportunities, operational bottlenecks, rework, and flaws in workflows; * Collaborate with leaders and teams to review and enhance processes; * Lead continuous improvement projects and optimize operational and administrative routines; * Support the definition of responsibilities, steps, and cross-departmental alignment; * Develop procedures, operational workflows, standards, and supporting materials; * Monitor the implementation of improvements and support departments in adapting to changes; * Track action plans, deadlines, and progress of initiatives; * Promote interdepartmental integration to ensure greater process efficiency and alignment; * Act as a facilitator for improvement projects, bringing organization and strategic vision; * Develop automation and process optimization initiatives; * Be responsible for supporting and monitoring technology implementations aimed at service improvement. * Ensure excellence and quality in task execution; * Maintain organization and agility in administrative processes; * Develop strategies to optimize workflows and work routines; * Update systems and keep management informed about demand progress; * Promote efficient integration and alignment among company departments. **REQUIREMENTS:** * Bachelor's degree completed or in progress in Software Engineering, Computer Science, Information Systems, Technology, or related fields; * Minimum 2 years of experience. **BENEFITS:** * Birthday Day Off * Unimed Health Plan\* * Life Insurance\* * Dental Plan\* * Transportation Allowance * After probation period