Computational Support Analyst - Mid-Level

Description

**We are looking for someone to perform the following activities:** a) Administer the Microsoft 365 platform (Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams), configuring governance, retention policies, and collaboration features in accordance with best practices outlined in the Microsoft 365 Certified: Enterprise Administrator certification. b) Configure, operate, and optimize Microsoft Teams (voice, video, chat, telephony, and devices), enabling security policies, Voice Routing, and integration with SBC, aligned with the competencies of the Microsoft 365 Certified: Teams Administrator certification. c) Manage identities, access, and Single Sign-On in Azure AD and on-premises Active Directory, applying Conditional Access, MFA, Delegated Administration, and zero-trust security routines, aligned with the Microsoft Certified: Identity and Access Administrator Associate certification. d) Provision and secure Windows, macOS, iOS, and Android endpoints via Microsoft Intune and SCCM (ConfigMgr), creating compliance profiles, update policies, Autopilot configurations, and application deployments, covering competencies from the Microsoft 365 Certified: Endpoint Administrator certification. e) Automate support and administrative routines using PowerShell (Exchange Online, MSGraph, Azure AD), as well as Python or Bash scripts for complementary integrations and orchestrations. f) Configure, maintain, and troubleshoot virtualized environments (VMware vSphere and/or Hyper-V), ensuring high availability, performance, and sound snapshotting practices. g) Implement backup and business continuity strategies, including retention policies, restoration testing, and cross-site replication (on-premises and cloud). h) Perform proactive infrastructure monitoring with Zabbix (or equivalent tool), creating dashboards, alerts, and capacity planning routines. i) Operate and evolve ITSM platforms (ServiceNow, GLPI, or similar), maintaining service catalogs, SLAs, knowledge bases, and change management workflows. j) Administer core network services (DNS, DHCP, VPN, TCP/IP), ensuring availability, security, and appropriate segmentation for Microsoft 365 services and on-premises workloads. k) Manage Windows Server and Linux operating systems, performing hardening, updates, troubleshooting of critical services, and integration with directories and Group Policy Objects (GPO). **What skills are required:** a) Be of legal age; b) Hold a diploma or certificate, duly registered, certifying completion of an undergraduate degree in Information Technology, recognized by the Brazilian Ministry of Education (MEC); c) Possess one of the following certifications: 1) Microsoft 365 Certified: Teams Administrator 2) Microsoft 365 Certified: Endpoint Administrator 3) Microsoft 365 Certified: Enterprise Administrator 4) Microsoft Certified: Identity and Access Administrator Associate d) Minimum of 3 (three) years of professional experience covering the following tools and knowledge areas: d.1) Microsoft ecosystem administration: Office 365, Active Directory, Exchange, Teams, SharePoint d.2) Endpoint management with SCCM/Intune and Group Policy d.3) Automation with PowerShell and knowledge of Python/Bash d.4) Configuration and management of virtualized environments (VMware, Hyper-V) d.5) Implementation and maintenance of backup and business continuity solutions d.6) Proactive infrastructure monitoring using tools such as Zabbix d.7) Knowledge of ITSM systems (ServiceNow, GLPI, or similar) d.8) Computer networking (TCP/IP, DNS, DHCP, VPN) d.9) Windows Server and Linux operating systems Compensation: R$5.075,51 – R$5.075,52 per month Benefits: * Medical insurance * Meal allowance * Food voucher * Transportation voucher Work location: On-site