Technical Consultant Trainee

Description

Job Summary: Provide customer service, performing installations, maintenance, and other activities to ensure excellence, customer satisfaction, and service quality. Key Highlights: 1. Customer service focused on satisfaction and quality 2. Professional development through training and updates 3. Focus on continuous service improvement Job Description: Directly deliver customer service, including installation, maintenance, address changes, equipment removal, and other services; ensure excellent service delivery and customer satisfaction; guarantee service quality by adhering to company standards and procedures; provide technical support, clarify customer inquiries, and apply best practices in customer service. Responsibilities: Perform assigned customer service tasks, ensuring high quality and efficiency; Adhere to the pre-arranged customer service schedule, ensuring punctuality and effectiveness; Ensure customer satisfaction through consultative service—identifying needs and offering appropriate solutions; Keep work tools organized and in good condition, paying special attention to connectorization tools to prevent damage; Properly use personal and collective protective equipment to safeguard one's own safety and that of customers; Understand and apply quality indicators (IRR, IFI) daily to drive continuous service improvement; Actively participate in company-provided training and development programs to foster professional growth and stay updated on new technologies and procedures. Daily main activities will include: Performing installation, maintenance, address change, and equipment removal services; Monitoring and reporting the status of completed services; Following company quality procedures and standards; Participating in training and updates on products and services. Requirements: Completed high school education; Customer service experience is a plus but not mandatory; Strong communication skills, organization, and proactivity; Ability to work effectively in a team; Flexibility to work during varying hours as required by service needs; Basic knowledge of digital tools and service registration systems. Minimum Education Level: High School (Secondary Education) Driver's License: Class B * Meal allowance or food voucher * Dental care assistance * SESI health plan * Profit-sharing program * Telemedicine * Skello App (e-books and digital books) * University tuition discounts * Corporate citizenship certification * Internet package discount * Commuter allowance * Medical insurance (with co-payment) * Life insurance * Pharmacy network