Junior Training Analyst

Description

CARGLASS® is globally recognized for its excellence in automotive services. We value quality, trust, and commitment in everything we do! We are seeking a professional responsible for developing and implementing comprehensive technical and behavioral training programs for the entire Operations team. This includes identifying training needs and evaluating effectiveness, leading the full training cycle — from creating annual schedules and developing instructional materials to delivering training sessions. Additionally, this role is responsible for maintaining up-to-date knowledge bases for the department and providing ongoing support throughout the learning process. **YOUR RESPONSIBILITIES WILL INCLUDE:** * Identifying capacity-building and process-knowledge requirements and developing targeted content to train the entire operations team; * Delivering various types of training — technical, operational, behavioral, motivational, and customer service; * Developing training materials and disseminating knowledge across the department; * Ensuring necessary infrastructure is in place for effective training delivery; * Attending in-person onboarding sessions to guarantee and verify that all system access credentials are tested on the new employee’s first day; * Conducting in-person training sessions for this category when scheduled; * Providing mentoring during the supervised customer service phase; * Keeping operational support materials up to date; * Managing the annual training and refresher schedule; * Coordinating access requests and system testing with the IT department; * Supporting departmental management in meetings and motivational campaigns to enhance team engagement and satisfaction. **WE ARE LOOKING FOR SOMEONE WITH:** * A completed undergraduate degree. **ADDITIONAL INFORMATION:** * Work model: 100% on-site. * Working hours: Monday to Thursday, 08:00–18:00; Friday, 08:00–17:00\. Minimum Education Level: Undergraduate Degree