Delivery and Customer Service Manager

Description

Job Summary: Manage and optimize the delivery operation, ensuring operational efficiency, sales growth, profitability, and excellence in customer service. Key Highlights: 1. Strong strategic engagement with delivery platforms 2. Negotiation with delivery platforms and promotional campaigns 3. Analytical, strategic, and results-oriented profile **Job Mission** Manage and optimize the delivery operation, ensuring operational efficiency, sales growth, channel profitability, and excellence in customer service, with strong strategic engagement with delivery platforms. **Main Responsibilities** * Manage the entire delivery operation (platforms, orders, team, and logistics). * Negotiate with delivery platforms (fees, commissions, visibility, and campaigns). * Plan, execute, and monitor promotional campaigns on platforms. * Monitor delivery performance indicators (sales, cancellations, preparation time, reviews). * Ensure quality of shipped products (packaging, standards, verification). * Resolve customer and platform incidents. * Monitor competitors, pricing, and digital positioning. * Collaborate with marketing, operations, and finance teams to optimize results. * Analyze reports and propose continuous improvement actions. **Desired Profile** * Analytical and strategic profile. * Strong negotiation skills. * Knowledge of delivery platforms (iFood, Uber Eats, etc.). * Proficiency in KPIs, campaigns, and report analysis. * Organization, agility, and results focus. Minimum Education: High School Diploma