Description
Job Summary:
Customer service and support across multiple platforms, conflict resolution, and assistance with app registration and troubleshooting.
Key Highlights:
1. Multichannel customer service and resolution of customer issues.
2. Assistance with registration process and mobile application usage.
3. Collaboration in promotional activities and verification of records.
Process customer requests and feedback (via chat, outbound calls, and in-person service) regarding service quality, handle objections, and resolve conflicts among service users.
Assist passengers with mobile application registration and support them in resolving order-related issues.
Conduct verification of photographic records.
Assist the supervisor in promotional activities.
We are looking for:
Diploma/Bachelor’s degree in any field.
Experience in customer service and sales is a strong advantage.
Positive attitude, friendly personality, and good communication skills.
Excellent interpersonal and problem-solving skills.
Employment Type: Full-time CLT
Compensation: R$2\.000,00 \- R$2\.300,00 per month
Selection Question(s):
* Do you have English proficiency (reading and writing)?
* Do you currently reside in Franca?
Experience:
* Customer Service (Mandatory)
Work Location: On-site