Support Analyst and Service Desk Analyst

Description

Job Summary: Provide technical support for software, operating systems, and equipment, performing installations, configurations, updates, and maintenance. Key Highlights: 1. Company that values respect, equity, and inclusion 2. On-site and remote technical support for users 3. Computer maintenance and configuration **Job Description and Responsibilities:** **Working Hours:** Monday to Friday, from 9 AM to 6 PM **Experience Level:** Professional **Employment Type:** Full-time – CLT Hello! We are Concept, a company specializing in insurance, credit, consortium, and pension services. Respect for others, equity, and inclusion are core pillars of our group! Therefore, we value the participation of all individuals in our selection processes, regardless of race, gender, disability, religion, socioeconomic status, gender identity and expression, sexual orientation, or age. Our work models are adapted to the reality of each role. This position is part of the **Concept Office** model, meaning you will work on-site at one of our offices. **Responsibilities and Duties:** * Support for software and operating systems, including installation, configuration, updating, and maintenance; * On-site and remote user support via toll-free number (0800) and service platforms; * Equipment preparation, maintenance, formatting, and related activities. **Requirements:** * Experience in Level 1 technical support (remote support via 0800\) and Level 2 technical support (on-site support); * Proficiency in supporting Microsoft Windows platforms and Office suite; * Knowledge of computer maintenance and configuration. **Desirable Technical Requirements:** * Knowledge of ITIL; * Basic networking knowledge; * Completed undergraduate degree. **Benefits:** Medical assistance, dental assistance, gym allowance, childcare allowance, internal benefits, profit sharing, life insurance, meal voucher, food voucher, transportation voucher