IT SUPPORT ANALYST - PIRACICABA (SP)

Provide IT routine support, email account administration, experience with structured cabling, telephone system maintenance, servers, computers, and LA
- IT support
- Network maintenance
- Email account administration

### **Responsibilities** \- Execute the analysis of implementation service orders; conduct the kickoff meeting with the client and internal team to ensure the designed solution meets the client's expectations. \- Analyze project documentation. \- Identify, analyze, record, and address project risks. \- Maintain communication and transparency when reporting project status, updating and disseminating information. \- Implement project change requests during implementation, as needed. \- Safeguard the company's image by maintaining confidentiality of project-related information. \- Manage the project budget to monitor supplier payment flows. \- Formalize project closure and ensure its complete completion. \- Record lessons learned. \- Measure client satisfaction based on project outcomes. \- Propose corrective and preventive actions to keep the project aligned with its baseline—schedule, cost, scope, and quality. \- Embody Algar’s mission and values, and uphold the company’s governance principles and network standards, safeguarding the company's image. ### **Behavioral Competencies** \- Organization \- Teamwork \- Negotiation skills \- Communication \- Objectivity \- Adaptability \- Persistence \- Self-motivation \- Continuous learning \- Interpersonal relationships \- Time management \- Customer focus \- Systemic and critical thinking \- Creativity and innovation \- Working under pressure ### **Technical Competencies** Intermediate English is desirable. Proficiency in project management tools. Knowledge of the project lifecycle. Familiarity with TIC area products and services. Business domain knowledge. ### **Job Overview** Execute project implementation while controlling cost, schedule, resource allocation, and established quality standards, leveraging available resources with maximum efficiency and adopting best practices in project management. Optimize the use of available resources to achieve the best balance among quality, cost, schedule, and scope—ultimately meeting client needs. Serve as the interface among various stakeholders. Contribute to the evolution of Algar’s businesses and launched products and services.

João Silva
Indeed · HR