Senior Support Analyst - São Paulo

Description

Job Summary: Senior Technical Support Analyst - Help Desk: You will have the opportunity to advance your career within the organization offering the world’s most diverse portfolio of professional services. Key Highlights: 1. Advance your career at the world's largest professional services organization. 2. Work in a collaborative environment with diverse and empowered teams. 3. Make positive impacts daily, reinforcing our purpose. ### **You at Deloitte:** You will have the opportunity to advance your career within the organization offering the world’s most diverse portfolio of professional services, serving as a **Senior Technical Support Analyst \- Help Desk** on the **Information Technology** team. In your day-to-day responsibilities, you will: * Provide on-site support for requests originating from São Paulo office users through official support channels (Chat, Phone, ServiceNow), qualifying, logging, and resolving various challenges. * Install, configure, and support both commercial solutions (Microsoft Windows/Office 365/Adobe, etc.) and proprietary solutions. * Perform intensive asset management and periodic reporting via ServiceNow. * Execute rollout of desktop computers. * Possess basic knowledge of network solutions and troubleshooting (MS Azure, Active Directory, TCP/IP, DNS, DHCP). * Manage maintenance of assets (laptops/mobile phones/printers) together with manufacturers and vendors. At Deloitte, we seek individuals who aim to make positive impacts every day. We empower talent to grow within a collaborative environment featuring diverse teams that bring energy, empowerment, interaction, and connection. Our growth is exponential because the talents we recruit embody our values at their core. Leading the way, fostering inclusion, collaborating to measure impact, serving with integrity, and caring for one another are essential and non-negotiable principles to further strengthen our purpose. *We believe in the power of the talents we develop. They truly transform, impact organizations, drive more talent, and create opportunities. Why not join the world's largest professional services organization?* ***Choose Your Impact***. ### **What do you need to apply for this position?** * Experience providing remote support for Windows 11 computers; * Bachelor’s degree in Computer Science, IT Management, or related fields; * Knowledge of Active Directory (AD) and basic TCP/IP networking; * Hardware knowledge, MS Office O365, ServiceNow platform, problem-solving skills, ITIL; * Availability to work on-site from 1 p.m. to 10 p.m., Monday through Friday; * English (will be an advantage). **We look forward to welcoming you to this team!**