Modality: In-person We are seeking communicative, organized, and results-oriented professionals to join our customer service team. If you enjoy interacting with people, solving problems, and delivering an excellent customer experience, this opportunity may be right for you. **Responsibilities and duties** **Activity Description:** * Attend to and contact customers, * Perform various technical procedures according to requests received via e\-mail and/or phone; * Record customer service incidents in the system, detailing the actions taken and ensuring data tabulation accuracy as defined in the "tabulation tree", as well as classifying and tabulating incidents based on demand severity, priority level, and case criticality; * Monitor whether the client's internal departments are fulfilling their assigned actions and deadlines for addressing demands. * Safeguard the integrity of your access password for operations; • Follow administrative norms and operational procedures as mandated by the company; • Maintain confidentiality regarding matters related to your work at the company; * Carry out your activities aiming to meet and exceed predefined targets, in accordance with established standards. **Requirements and qualifications** **We seek professionals with** Experience or knowledge in customer service and/or the company's products and services Strong organizational and time management skills Clear and concise verbal and written communication Empathy, patience, and a customer experience focus Negotiation and problem-solving skills **Preferred qualifications** Proactive profile, committed to results and professional development. **Additional information** * **Working hours** 6-day rotation schedule **2:20 PM TO 8:40 PM** * **Work location** Neohype Location: Mogilar Unit – Mogi das Cruzes \-In-person **We combine the best of technology with human intelligence.** ========================================================== We specialize in integrating technology with human intelligence, delivering digital solutions that drive transformation and operational efficiency. Our focus is to generate value through tangible results, leveraging digital intelligence to meet each client’s specific needs. We immerse ourselves in the challenges faced by companies pursuing innovation, modernization, and scalability, offering secure and customized solutions to accelerate their growth. We adopt a consultative approach throughout the entire journey—identifying strategic opportunities from the first contact and delivering tailored solutions that combine data, automation, and dedicated support. The impact we deliver extends beyond result delivery. We transform how our clients operate—enhancing their productivity, security, and scalability—ensuring sustainable growth and creating measurable business value.
João Silva
Indeed · HR
João Silva
Indeed · HR
