Customer Service Analyst

Description

At Z Deli, we don’t just serve food—we create memorable moments. We’re driven by genuine hospitality, excellence in detail, and passion for making things happen. If you believe a store is much more than operations—it’s a living culture, relationships, and performance—this role is for you. We value professionals eager to learn and grow. Here at Z, you’ll have the opportunity to develop your skills and build a career in Hospitality. If you’re agile, enjoy teamwork, and wish to grow professionally within a company that places its focus on its employees, this could be your chance for professional growth in a dynamic and organized environment. Do you identify with this? Apply now and join our team! **Responsibilities and duties** * Provide customer support via the company’s communication channels; * Record, track, and resolve complaints, suggestions, and compliments; * Ensure humane, agile, and efficient customer service; * Interface with operational departments to resolve requests; * Identify opportunities to improve the customer experience; * Support the development of processes and workflows within the Customer Service department. **Preferred qualifications** Experience in restaurants, hospitality, or retail; Previous experience in customer service or customer support. **Requirements and qualifications** * Strong verbal and written communication skills; * Organizational ability and sense of priority; * Analytical and solution-oriented mindset; * Proficiency in Microsoft Office/Google Sheets; * CRM and customer support platform experience is desirable. **Additional information** **What we offer:** Annual Profit Sharing (PLR); Health insurance (Amil – 100% covered); Dental plan (100% covered); Life insurance; TotalPass (gyms and wellness); Educational partnerships (universities and English courses); On-site meals; Transportation allowance (deduction per legislation); 30% discount at stores; Training programs and career development plans; 6x1 work schedule **We invite you to become part of a dynamic and talented team where you can develop your skills, broaden your knowledge, and grow professionally in a consistent manner. At our company, we value teamwork, innovation, and commitment to excellence in everything we do. If you seek a stimulating work environment with real opportunities for continuous learning, exchange of experiences, and challenging projects, join our team!**