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Company specialized in utensils for industrial and domestic kitchens. **Activities:** * Assist in billing orders on Shopee and the company’s own website, ensuring correct issuance of invoices and verification of data prior to shipment; * Analyze and validate tax codes (CFOPs) to prevent tax errors, as well as issue credit notes when necessary; * Provide consistent and high-quality customer service via WhatsApp to online buyers, clarifying questions regarding orders, delivery timelines, returns, invoice issuance, and other relevant information; * Print and organize online orders, accurately registering items in the system; * Reconcile bank statements to ensure proper allocation of payments and identify potential financial inconsistencies; * Provide direct support to the department analyst, assisting with operational billing tasks and contributing to the organization of internal processes; * Monitor and manage canceled orders, orders ready for shipment, and track deliveries through marketplace platforms and the internal system; * Maintain organization and management of documents and administrative processes related to online sales, ensuring an efficient flow of information across departments. * And other duties relevant to the position. **Requirements:** * Experience in this role, especially in administrative support for online purchase and sales operations, billing, order control/returns, etc., as well as basic financial knowledge (bank statements). * Proficiency in Microsoft Office Suite. * Completed high school education – technical or higher education in administrative fields preferred. **Working Hours:** Monday to Friday: 8:00 AM to 6:00 PM Saturdays: 9:00 AM to 1:00 PM. Job Type: Full-time CLT Salary: R$2,000.00 – R$2,300.00 per month Benefits: * Meal allowance * Transportation allowance Selection Question(s): * Which administrative areas have you worked in? Experience: * Billing (Mandatory) * Online product purchasing (Mandatory) * Basic tax knowledge (Mandatory)
