Junior Currency Exchange Agent

Description

Job Summary: We are seeking a proactive and communicative Junior Currency Exchange Agent to negotiate foreign currencies, provide consultative customer service, and support operational tasks. Key Highlights: 1. Opportunity for learning and growth in sales and customer service. 2. Collaborative and dynamic environment focused on continuous development. 3. Support for ABT certification - Abracam. If you enjoy working in sales and customer service and are seeking a new opportunity for learning and growth, this role may be right for you! We are looking for proactive, communicative, and committed individuals who prioritize excellence in customer service. As a Junior Currency Exchange Agent, you will negotiate and sell foreign currencies and other products in this segment, such as international money transfers and connectivity solutions. You will also provide consultative customer service and support administrative and operational store routines. At DayCâmbio, we offer a collaborative and dynamic environment focused on results, continuous development, and hands-on learning in the foreign exchange sector. **Responsibilities and Duties** As a Junior Currency Exchange Agent, you will be responsible for: * Serving customers in person and via digital channels, ensuring a consultative experience when selling foreign exchange products; * Assisting customers with sending and receiving international remittances; * Monitoring and returning calls to ensure continuity of service; * Managing and engaging with your customer portfolio, offering diversified and personalized product solutions; * Purchasing foreign currencies and checks accurately and securely; * Handling, verifying, and controlling physical and system-based cash amounts, ensuring accuracy; * Receiving, verifying, and archiving foreign exchange contracts and customer documents; * Requesting an armored car whenever necessary, per management guidance; * Performing store opening and/or closing procedures according to established protocols. **Requirements and Qualifications** What we expect from you: * Completed high school education; * Prior experience in customer service, preferably with a focus on sales; * Prior experience in cash handling operations; * Proficiency in using systems and strong organizational skills for managing monetary values; * Basic to intermediate knowledge of Microsoft Office Suite; * Strong communication skills, proactivity, and willingness to learn about the foreign exchange market; * Ability to pay attention to detail and follow procedures responsibly; * Willingness to obtain ABT certification - Abracam (the company provides support and covers up to two exam attempts); * Availability to work on-site and according to the store’s scheduled shifts. **Additional Information** Benefits That Value You: * Meal Allowance; * Life Insurance; * Medical and Dental Assistance: comprehensive coverage for quality medical and dental care — effective after the probationary period; * Total Pass — Health Incentive: access to a broad network of physical activities, promoting an active and healthy lifestyle; * Education Support: assistance for academic and professional development, investing in your growth; * Day Off, per internal policy. What comes to mind when someone mentions an excellent job opportunity? Daycâmbio is part of the Daycoval Group, a group founded over 50 years ago, specializing in corporate credit, personal credit (unsecured, payroll-deductible, and vehicle financing), foreign exchange products (foreign trade and tourism), and investments. Within its structure, the Group operates numerous service locations across 21 states plus the Federal District. Daycâmbio is the largest foreign exchange correspondent in the country, present in more than 80 cities, offering the most comprehensive tourism foreign exchange solutions. **About the Daycoval Group** Our DNA has consistently earned the company major recognitions and awards, including **Best Middle Market Bank in Brazil**, for two consecutive years, as assessed by Austin Rating and the newspaper O Estado de S.Paulo. This recognition goes far beyond just an “award.” For us, it reflects the entire company’s commitment to creating, day after day, a better place to work. And when we refer to a better workplace, we mean more than just benefits and salaries — we mean engagement, distinctive projects, and much more! * Musicantes: offers free music and singing classes to employees; * Brincar de Viver (Playing to Live): provides theater workshops and storytelling sessions for those wishing to help others through this art form; * Quality of Life Program: offers free projects and events focused on health and well-being, such as participation in road races, musicals, theatrical performances, and museum exhibitions. And this is only a small part of what we offer! We also have an important mission toward society! Therefore, we promote solidarity campaigns and direct support — via donations or fiscal incentive laws — to numerous renowned institutions. All this enables alignment between our pursuit of results and employee engagement with sustainability. And we must emphasize that, at Daycoval, we welcome all talents, regardless of ethnicity, religion, skin color, gender, age, disability status, nationality, sexual orientation, gender identity or expression, or any other factor that constitutes discrimination under local legislation. **Here, you can be yourself!**