Job Summary: Customer service professional with experience in the educational sector to manage administrative and financial processes, aiming to improve student retention and satisfaction. Key Highlights: 1. Customer service experience in an educational environment 2. Proficiency in school management systems and administrative processes 3. Excellent verbal and written communication with empathy Description: Apply quickly via email: Requirements and Qualifications: * Experience in customer service within an educational or similar environment. * Proficiency in school management systems (SIS, CRM, ERP). * Skills in administrative processes (re-enrollment, enrollment suspension, billing). * Excellent verbal and written communication, with empathy and professional demeanor. * Organization and attention to detail in inventory and financial control. Desirable: * Experience with CRM or customer relationship software — facilitates lead and customer tracking. * Knowledge of school financial processes — supports payment and billing management. * Ability to handle multiple tasks simultaneously — essential in dynamic environments. * Negotiation and conflict resolution skills — beneficial for interactions with students and parents. * Technical education in administration or education (optional) — enhances sector understanding. Responsibilities and Duties: * Student retention — achieve a 5% quarterly reactivation rate increase. * Satisfaction index — target 90% approval rate in satisfaction surveys. * Financial efficiency — reduce monthly cash closing time by 10%. Benefits: 13th-month salary, tuition assistance, dental plan, transportation allowance with 6% payroll deduction Work Schedule: 44-hour weekly schedule, Monday through Friday from 12 PM to 9 PM, and Saturdays with flexible hours (office hours only until 2 PM) Knowledge: Education: Completed high school 2601020202441737310
João Silva
Indeed · HR
João Silva
Indeed · HR
