Collections Analyst

Description

Job Summary: Responsible for friendly and telephone-based collections, negotiation of payment agreements, and clarification of doubts to resolve outstanding debts. Key Highlights: 1. Negotiation experience and critical thinking 2. Results-oriented mindset and assertive communication 3. Bonus: Experience in banking or financial markets Main Responsibilities: * Telephone contact with debtors and guarantors for collections; * Collection of information such as expected debt resolution date and updated outstanding balance; * Inputting debtor information into the system to support ongoing negotiations; * Clarifying any questions raised by cooperative members; * Conducting friendly collection outreach to assignors and drawees; * Negotiating agreements to recover outstanding amounts; Key Competencies: * Negotiation, agility in decision-making, critical thinking, organization, self-confidence, impact and influence, results orientation, and assertive communication. Bonus Qualifications: * Experience in banking, financial markets, or knowledge of FIDC (Fundos de Investimento em Direitos Creditórios). Minimum Education: Bachelor's Degree Languages:* Portuguese (Native) * Medical assistance * Meal allowance * Food allowance * Transportation allowance * Dental assistance * Performance bonus