Telephone Customer Service Operator

Description

Job Summary: We are seeking a communicative, organized, and proactive Telephone Customer Service Operator to handle active and responsive customer service, delivery tracking, and resolution of incidents in the logistics area. Key Highlights: 1. Active and responsive customer service in the logistics area 2. Support for delivery personnel and establishments 3. Organization and updating of information in the logistics system Job Description for Telephone Customer Service Operator: We are seeking a **Telephone Customer Service Operator** to work in the logistics area, with a communicative, organized, and proactive profile. This professional will handle active and responsive customer service, monitor delivery flow, and resolve incidents, ensuring agility, efficiency, and quality in operations. Responsibilities: * Monitor the delivery dashboard in real time to ensure pickups, routes, and returns occur within scheduled timeframes. * Provide support to delivery personnel and establishments via phone and internal systems. * Conduct active and responsive customer service, assisting with recipient location, address adjustments, and delivery tracking. * Organize information and update records in the logistics system, maintaining up-to-date documentation. * Contribute to ensuring the entire delivery process operates efficiently and with a focus on customer satisfaction. Requirements: * Completed high school education; * Strong verbal and written communication skills; * Organizational skills, attention to detail, and ability to handle multiple tasks efficiently; * Practical, empathetic, and collaborative problem-solving abilities; * Basic computer literacy; * Ability to work well in teams and in dynamic environments; * **Preferred:** Prior experience in logistics and/or telephone customer service (active or responsive).