FTTH Technician - Alpinópolis - MG

Description

Job Summary: Zapi Internet's FTTH Technician ensures high-quality fiber optic connectivity by performing installations, configurations, and guiding customers to deliver a positive experience. Key Highlights: 1. Fiber optic installations focused on quality and safety. 2. Wi-Fi and wired network configuration and optimization. 3. Professional conduct characterized by responsibility, agility, and courtesy. At Zapi Internet, the FTTH Technician is a key player in delivering the high-quality connectivity we provide to every customer. This professional performs residential fiber optic installations with attention to detail, respect for customers, and commitment to delivering a service that makes a difference in people's daily lives. The technician is responsible for installing, configuring, and testing the equipment and applications required for full functionality of Zapi Internet, ensuring customers understand basic usage of features and enjoy a positive experience from their first access. * Perform fiber optic installations in residences and small businesses, adhering to Zapi Internet's established technical, safety, and quality standards. * Conduct quality and performance tests of the connection to ensure delivery of a stable and reliable service. * Configure routers, ONTs, and control and monitoring applications, ensuring functionality and usability for the customer. * Guide customers on proper use of equipment and applications, as well as best practices for internet navigation, promoting a positive internet experience. * Maintain organization, cleanliness, and integrity of the work environment, demonstrating respect for customer property and care for Zapi's image. * Accurately record installations, maintenance activities, and service calls in the system, keeping information up-to-date and reliable for control and technical support. * Follow internal procedures and safety protocols, acting with responsibility, agility, and courtesy. * Represent Zapi Internet's values in customer interactions, always prioritizing excellence in service and end-user satisfaction. * Configure and manage Wi-Fi and wired networks, perform signal and connection tests and optimizations. * Possess comprehensive understanding of TCP/IP, radiofrequency spectrum analysis, and ability to interpret and act upon network speed, capacity, and performance parameters. * Update router firmware to ensure equipment security and functionality. * Comply with safety regulations—especially NR 16656—during field operations and technical maintenance.