Job Summary: Engages with end consumers, representing the brand and exceeding qualitative and quantitative objectives through negotiation and customer loyalty strategies. Key Highlights: 1. Direct engagement with end consumers and brand representation 2. Development of negotiation and customer loyalty strategies 3. Continuous improvement through area-specific training RESPONSIBILITIES AND ATTRIBUTES Engages directly with end consumers, representing the brand through presented solutions and exceeding qualitative and quantitative objectives. Approaches customers in a polite and cordial manner, prioritizing their well-being within the service environment. Interacts with customers to build negotiation strategies, aiming to understand them and identify their needs. Offers products and services tailored to each customer's reality, providing comprehensive information to minimize discomfort related to the purchase. Uses digital platforms to retrieve the customer's telephony history and accurately record information aligned with the agreed-upon request. Closes the negotiation, highlighting what the consumer has acquired to fulfill their initial intent. Follows up and assists customers after the sale to foster loyalty. Actively participates in area-specific training to enhance knowledge and skills, delivering satisfactory performance outcomes. Minimum Education: High School (Secondary Education) * Dental plan * Health insurance * Life insurance * Meal allowance * Transportation allowance
João Silva
Indeed · HR
João Silva
Indeed · HR
