FTTH Technician - Passos - MG

Description

Job Summary: Zapi Internet's FTTH Technician ensures high-quality fiber-optic connectivity, installs and configures equipment, and guides customers to deliver a positive internet experience. Key Highlights: 1. Responsible for residential fiber-optic installations with a focus on quality. 2. Configures and tests equipment, ensuring full functionality of Zapi Internet. 3. Guides customers, promoting a positive experience from the first access. At Zapi Internet, the FTTH Technician is a key role in delivering the high-quality connectivity we provide to every customer. This professional performs residential fiber-optic installations with attention to detail, respect for customers, and commitment to delivering a service that makes a difference in people's daily lives. They are responsible for installing, configuring, and testing the equipment and applications required for full functionality of Zapi Internet, ensuring customers understand basic usage of features and enjoy a positive experience from their first access. * Perform fiber-optic installations in residences and small businesses, following Zapi Internet's technical, safety, and quality standards. * Conduct quality and performance tests of the connection, ensuring delivery of a stable and reliable service. * Configure routers, ONTs, and control and monitoring applications, guaranteeing functionality and usability for the customer. * Guide customers on correct usage of equipment and applications, as well as best practices for internet browsing, promoting a positive internet experience. * Maintain organization, cleanliness, and integrity of the work environment, demonstrating respect for customer property and care for Zapi's image. * Accurately record installations, maintenance activities, and service calls in the system, keeping information updated and reliable for control and technical support. * Follow internal procedures and safety protocols, acting responsibly, efficiently, and courteously. * Represent Zapi Internet's values in customer interactions, always prioritizing excellence in service and end-user satisfaction. * Must configure and manage Wi-Fi and wired networks, perform signal and connection testing and optimization. * Possess comprehensive understanding of TCP/IP, radiofrequency spectrum analysis, and ability to interpret and act upon network speed, capacity, and performance parameters. * Update router firmware to ensure equipment security and functionality. * Comply with safety regulations, especially NR 16656, during fieldwork and technical maintenance.