Technical Support Assistant (Customer Support)

Description

Job Summary: We are seeking early-career professionals with an interest in technology and analytical reasoning to provide remote support for high-value assets, requiring organization and emotional intelligence. Key Highlights: 1. Remote support for high-value assets 2. Focus on medium- and long-term career development 3. An environment that values technical curiosity and analytical reasoning About the Role We seek early-career professionals with a genuine interest in technology and a desire to build a solid medium- and long-term career path. Unlike basic support roles, this position demands technical curiosity and analytical reasoning. You will be responsible for remote support of high-value assets (equipment valued between R$ 50k and R$ 80k). Therefore, organization, a solution-oriented attitude, and emotional intelligence are fundamental pillars for success in this role. What We Seek (Technical and Behavioral Profile) Analytical Profile: Sharp logical reasoning and focus on problem-solving (troubleshooting). Solid IT Foundation: Hardware: Knowledge of components, assembly, and diagnostics. Software/OS: Proficiency in operating systems, drivers, and device managers. Networking: Understanding of IP addressing and inter-device communication. Bonus: Basic programming logic knowledge (developer mindset). Soft Skills: Ability to remain calm under pressure and deliver exceptional customer service. ️ Key Responsibilities Perform technical diagnostics via remote access. Analyze requests to identify root causes (not just immediate fixes). Support specific machinery and critical network devices. Collaborate with a team of 15 specialists to ensure smooth operations. * Work Schedule Standard Hours: Monday to Thursday (8:00 AM – 6:00 PM) and Friday (8:00 AM – 5:00 PM). Shift Schedule (Night Shift): During specific periods, work hours are 2:00 PM – 10:00 PM. Note: The night shift includes an earlier start time to compensate for hours, eliminating the need for Saturday shifts. Compensation and Benefits Base Salary: R$ 2\.000,00\. Performance Bonus: R$ 250,00 (starting after the first month, subject to goal achievement). Meal Voucher: R$ 300,00\. Transportation Voucher. Gympass. Health and Dental Insurance: 100% company-paid (no payroll deduction) after the probation period. Career Development Plan Training: Hands-on immersion with full team support during the first week. Learning Curve: Estimated 6–8 months to achieve full operational proficiency. Professional Growth: Real opportunity for promotion to Junior and Specialist levels within a 2–3 year cycle.