IT INTERNSHIP

Description

Job Summary: Join a company with over 100 years of history and assist the Help Desk team with basic technical support and ticket triage under supervision. Key Highlights: 1. Join a century-old company 2. Basic technical support in Help Desk 3. Opportunity for IT students **None:** Have you ever thought about joining a company with over 100 years of history? Be part of this story! The world changes; Zema acts! Guided by our core values—work ethic, transparency, simplicity, ethics, people development, and courageous energy—we seek professionals eager to join one of the best companies to work for! **Job Responsibilities:** Assist the Help Desk team with basic support and service activities via phone or multichannel tickets, including ticket creation; Guide and clarify basic user inquiries, perform initial ticket triage and Level 1 support, ensuring proper routing of requests and contributing to the smooth operation of IT systems and equipment—all under supervision. **Preferred Qualifications:** **Currently pursuing an undergraduate degree in fields such as:** Information Systems; Computer Science; Software Engineering; Computer Engineering; Systems Analysis and Development; or related disciplines. Interest in technology, systems, and business processes. Analytical thinking and curiosity to understand problems and propose solutions. Strong communication skills and ability to interact effectively across different departments. Organizational skills and ability to meet deadlines. Proactivity, critical thinking, and eagerness to learn. **Our Benefits:** Health Insurance; Dental Insurance; Meal Voucher; Development initiatives and learning platform; Wellhub (comprehensive health platform); Birthday Leave; Exclusive partnership discounts on various services and products. Diversity \& Inclusion We are committed to seriously promoting and building Diversity \& Inclusion within our company, launching initiatives that foster a more diverse and inclusive culture—cultivating a sense of belonging among employees while simultaneously strengthening Zema’s brand in society. **None:** None