IT INTERNSHIP

Description

Job Summary: Join a company with over 100 years of history, supporting internal system-related ticket handling and assisting with process documentation. Key Highlights: 1. Support internal ticket handling and process documentation 2. Collaborate in creating and updating operational procedures 3. Interest in technology, systems, and business processes **None:** Have you ever considered joining a company with over 100 years of history? Join this legacy! The world changes; Zema acts! In alignment with our core values—work ethic, transparency, simplicity, ethics, people development, and courageous energy—we seek professionals eager to join one of the best companies to work for! **Job Responsibilities:** Support internal ticket handling related to systems used by the business areas of the Zema Group. Assist in opening and tracking tickets with technology vendors. Support meetings to gather and understand internal department needs. Assist in documenting processes related to Zema Group products and systems. Support drafting functional requirements and systemic improvement records. Collaborate in creating and updating operational procedures and manuals. Assist in tracking system updates provided by technology partners. Support the team in monitoring new product rollouts and technology initiatives. **Preferred Qualifications:** **Currently pursuing an undergraduate degree in fields such as:** Information Systems; Computer Science; Software Engineering; Computer Engineering; Systems Analysis and Development; or related disciplines. Interest in technology, systems, and business processes. Analytical thinking and curiosity to understand problems and propose solutions. Strong communication skills and ease interacting with various departments across the company. Organizational skills and ability to meet deadlines. Proactivity, critical thinking, and eagerness to learn. **Advantages:** Basic knowledge of SQL or databases. Familiarity with agile methodologies (e.g., Scrum). Interest in process modeling (e.g., BPMN / Bizagi). Experience or interest in user support and systems analysis. **Our Benefits:** Health Insurance; Dental Insurance; Meal Voucher; Development initiatives and platforms; Wellhub (comprehensive health platform); Birthday Leave; Exclusive partnership discounts on various services and products. Diversity \& Inclusion We are committed to seriously promoting and building Diversity \& Inclusion within our company, launching initiatives that foster a more diverse and inclusive culture, cultivating a sense of belonging among employees while simultaneously strengthening the Zema brand in society. **None:** None