Job Summary: The professional will be responsible for logging and managing Level 1 and Level 2 support tickets, providing technical support for systems, software, and hardware, as well as creating and updating the knowledge base. Key Highlights: 1. A conducive environment for learning and professional growth. 2. Performance evaluation and feedback for continuous development. 3. A diverse, inclusive, and respectful company that values pluralism. We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is distributed across Brazil and worldwide. * **Our culture** \- Even though we are remote, we stay connected. We hold ceremonies to foster closeness, share knowledge, and keep up with company news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment that values and promotes pluralism. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients' businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and Duties** **What are we looking for?** A proactive, committed individual with strong interpersonal skills. **Your day-to-day responsibilities will include:** * Logging and managing support tickets, handling Level 1 and Level 2 requests; * Providing support for operating systems and software installation (including Microsoft Office), networks, printers, peripherals, and performing maintenance on desktops and laptops; * Performing directory mapping, configuring email accounts (POP/Exchange, Lotus Notes), setting up user profiles, installing VPN, Active Directory, SharePoint, and configuring IP addresses; * Monitoring, resolving, and updating tickets in the database to prevent backlogs that could compromise project SLAs, while minimizing ticket backlog as much as possible; * Creating and updating the knowledge base, procedures, support scripts, and problem-resolution documentation in the KCS portal; * ERP knowledge. **Requirements and Qualifications** * Completed high school education. * Knowledge of network troubleshooting, microcomputing, software and hardware, service desk tools, operating systems, and Microsoft Office. **Preferred Qualifications** * Currently pursuing a higher education degree in Technology. * Experience in IT support within healthcare environments. **Work Schedule** * Monday to Thursday: 7:00 AM to 5:00 PM; Friday: 7:00 AM to 4:00 PM; * Work location: Pitangueiras, Lauro de Freitas \- BA; * Work model: 100% on-site. **NOTE:** Hey! If you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuously developing our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental assistance** so you and your family can maintain good health * **Pharmacy partnerships** offering discounts on medications * **Childcare allowance**, per current policy * **Gym partnership** to encourage physical activity * **SESC partnership** for diverse cultural and leisure activities * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loans** with attractive interest rates \+ financial education program * **Corporate University and learning paths** featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories never run short! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage and learning more about us, getting inspired, exploring our open positions, and joining this ever-growing team?
João Silva
Indeed · HR
João Silva
Indeed · HR
