IT Intern - Eunápolis/BA

Description

Job Summary: We are seeking an intern to support IT routines and administrative tasks, ensuring the proper functioning of equipment and systems. Key Highlights: 1. First-level technical support (hardware and software) 2. Support in IT asset management and administrative tasks 3. Opportunity to contribute to continuous process improvement Grupo Maria Selma has been a franchisee of O Boticário for 40 years and, like it, continues expanding its operations and expertise across business areas. We operate throughout the extreme southern region of Bahia and also in the northern region of Espírito Santo, with leadership and curiosity, always striving to deliver the best experience to our customers! If you enjoy challenges and aspire to be the protagonist of your career, this is the ideal environment for you! Join our team! **Support IT operations, ensuring full functionality of equipment, systems, and access by providing agile and efficient technical support to office and PDV staff. Additionally, assist with administrative tasks across departments to promote smooth internal processes and operational continuity.** **RESPONSIBILITIES** Technical Support * Provide first-level technical support (hardware and software) to office and PDV staff; * Perform initial technical issue triage, seeking immediate resolution or appropriate escalation; * Assist with installation, configuration, and updating of systems and software; * Help users operate internal systems and corporate tools; * Support creation, configuration, and maintenance of e\-mail accounts and system access. IT Asset Management * Assist in tracking, organizing, and monitoring the lifecycle of IT assets (laptops, peripherals, smartphones, access credentials); * Maintain up-to-date records of equipment and users; * Support dispatching and tracking of equipment for maintenance. Operational and Administrative Support * Assist with administrative tasks related to the department; * Support internal processes utilizing corporate systems. * Support product expiry date control via internal systems; * Conduct equipment quotations/budgeting when required. Updates and Compliance * Monitor official franchisor channels (manuals, extranet, announcements), applying guidelines to daily operational routines. Continuous Improvement * Identify simple opportunities for improvement in daily routines; * Support implementation of practical solutions (automations, tool adjustments); * Submit improvement suggestions as directed by leadership. **REQUIREMENTS** * Currently enrolled in an undergraduate program in Information Technology, Computer Science, or related fields; * Availability to intern in Eunápolis/BA, with a weekly workload of 30 hours; * Basic hardware knowledge, including ability to identify components and assist with preliminary diagnostics; * Basic to intermediate Microsoft Office proficiency, especially Excel for organizing and managing information; * Basic understanding of networks and connectivity (Internet, Wi\-Fi, simple configurations). Believe in Love and Beauty, with an open mindset toward innovation, digital transformation, diversity, and inclusion.