Senior Receptionist

Description

Job Summary: The professional will be responsible for personalized guest service and excellence in hospitality, performing check-in/check-out, registration management, financial control, and supervision of administrative routines. Key Highlights: 1. Personalized guest service and excellence in hospitality 2. Efficient management of check-in, check-out, and administrative procedures 3. Coordination of support services and guidance for junior receptionists Job Description: * Providing personalized guest service throughout the entire hotel stay, with focus on resolving complex requests and delivering service excellence; * Efficiently conducting check\-in and check\-out procedures, ensuring compliance with internal policies and protocols; * Managing guest registrations, verifying documentation, payment methods, and security data entry—including sanitary protocols adopted by the hotel chain; * Issuing fiscal invoices, posting room charges, and managing financial controls, including periodic auditing of front desk administrative entries to ensure accuracy and compliance; * Supervising and guiding Junior Receptionists to ensure adherence to unit procedures and standards; * Coordinating guest support services such as wake-up calls, scheduling of additional services, and future reservations; * Providing detailed recommendations and guidance regarding accommodations, hotel services, and local activities; * Enforcing and monitoring internal policies, security protocols, and service standards; * Organizing and supervising front office administrative routines to ensure operational efficiency and alignment with management; * Mandatory participation in standard operating procedure trainings for the role, delivered via EAD, in-person, or as directed by management. Benefits: * Meal Allowance: BRL 300.00; * Food Allowance: BRL 300.00; * Transportation Allowance or Fuel Allowance: BRL 250.00; * Day Off; * Group Life Insurance; * Health Plan (after probationary period); * Dental Plan (after probationary period); * 50% discount on accommodation across the entire hotel chain. Salary: * BRL 2\.500,00 per month. Work Location: * Slaviero Prime Hotel Campo Grande. Employment Type: Permanent CLT Compensation: BRL 2\.500,00 per month Benefits: * Medical assistance * Dental assistance * Food allowance * Transportation allowance Work Location: On-site