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Job Summary: Cogna Education Group is seeking a professional to handle customer service, document organization, and administrative routines, with emphasis on teamwork and proactivity. Key Highlights: 1. Join the absolute market leader in the education sector. 2. Work in an environment that values diversity and respect. 3. Empower people to build a better version of themselves. We are the most diverse education group in the country. Every day, we create incredible futures through innovation. We roll up our sleeves to turn ideas into reality. We face challenges with resilience and adapt to constant change. Here, we are a team—not heroes—guided by the desire to make a difference and connected in one unique way: the \#CognaWay. Our relationships are direct and respectful, and our students’ and customers’ success is our success. Moreover, we value diversity because we know that the more diverse our repertoire, the more comprehensive and inclusive we become. Together, we empower people to build a better version of themselves! So, are you ready to join the absolute market leader in the education sector? Come join Cogna. **Responsibilities and Duties** * Provide efficient and courteous customer service * Systematically organize documents and files * Perform administrative routines as required by the team * Schedule appointments and conduct follow\-ups with customers * Assist in the billing process and delinquency control * Use Microsoft Office to prepare reports and spreadsheets **Requirements and Qualifications** * Completed high school education * Technical course in Administration or related fields * Knowledge of management systems * Experience in public-facing roles * Training in customer service * Strong communication skills and ability to work in a team * Proactivity, organization, and resilience **Additional Information** Work Model: On-site * Monday to Thursday: 12:00 PM to 10:00 PM * Friday: 1:00 PM to 10:00 PM **But wait—there’s more!** * Undergraduate and graduate tuition scholarships: available at our educational units for you and your dependents (spouse and children). * Birthday Day Off: choose one day to relax and celebrate. * SESC Membership: access numerous opportunities to improve quality of life. * Univers Pharmacy Plan: discounts on a wide range of medications. * Corporate University: various learning paths and free courses in our corporate university to support your continuous development. * Book discounts: purchase top titles from our publishing houses. * Wellhub (Gympass): stay active in your daily life. * Ninho Program: a dedicated program for our families expecting a new baby. * Valoriza — Internal Recruitment Program: accelerate your career through internal opportunities. * Life Insurance: mandatory benefit for all CLT employees at no cost; coverage begins on your admission date. Here, we believe in respect, diversity, and inclusion across all dimensions. All qualified candidates will be considered regardless of race, gender, gender identity, gender expression, sexual orientation, nationality, genetics, disability, or any other basis. Our purpose is to continuously advance and generate employability for diverse talents. Join our team! Innovation drives us. Cogna is one of the world’s largest education organizations and a pioneer in Brazil. Our mission is to “empower people to build a better version of themselves.” With over 50 years of tradition, we are now among the world’s largest education companies, operating a broad business model offering abundant growth opportunities. We deliver educational products and services spanning from early childhood learning to senior education. \#HereIsCogna—our DNA combines the evolution and dynamism of a young startup, yet backed by the structure of a large enterprise with over 70 brands. Here, we act with our students’ success in mind. We are passionate about education and value people. We take responsibility for making things happen, always generating sustainable value—and together, we achieve more. We are **Cogna!**
