Front Desk Manager

Description

Job Summary: Coordinate front desk operations, manage reservations and hotel systems, deliver guest service, and lead the front desk team in a high-end hotel chain. Key Highlights: 1. Lead the front desk team in a high-end hotel chain 2. Manage reservations and hotel systems 3. Provide service to highly influential guests We are seeking a **Front Desk Manager** to join the team of one of our clients — one of the largest hotel chains in the city of Manaus, renowned for its high service standards and for hosting nationally and internationally influential guests. If you possess leadership qualities, professional demeanor, and excellence in guest service, this opportunity is for you. Key Responsibilities: * Coordinate front desk operations (check\-in and check\-out); * Manage reservations, rooms, and hotel systems; * Deliver guest service and provide support to operational departments; * Monitor accounts, invoices, and payment methods; * Record incidents and prepare management reports; * Lead and develop the front desk team; * Ensure compliance with the Quality Management System (SGQ) and regulatory standards. Requirements: * Completed high school education; * Courses focused on customer service and leadership; * Fluent English (mandatory); * Prior experience in hospitality and team management. Employment Type: Full-time, CLT permanent contract Salary: R$1\.650,44 \- R$2\.500,00 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance Work Location: On-site