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Job Summary: Vellon is seeking a Computer User Support Technician (Helpdesk) to provide customer service and technical support to internal and external customers, ensuring quality, agility, and excellence. Key Highlights: 1. Personalized customer service and support for internal and external customers 2. Registration and execution of procedures for received requests 3. Monitoring and resolution of service tickets to ensure user satisfaction **Vellon is seeking a Computer User Support Technician (Helpdesk)** We are looking for a professional to join our team and provide customer service and technical support to internal and external customers, ensuring quality, agility, and excellence in the services delivered. Main Responsibilities: * Provide personalized customer service to internal and external customers via chat and phone calls; * Clearly and completely record all requests and information related to customer interactions; * Execute necessary system procedures to address received requests; * Provide support to internal and external teams by supplying information and performing requested procedures; * Monitor and ensure appropriate resolution of service tickets, guaranteeing user satisfaction. Requirements: * Currently enrolled in a **Technical or Higher Education program in Information Technology** or related fields; * Strong verbal and written communication skills; * Proactivity and ability to work effectively in a team; * Basic knowledge of computer systems and user support.
