Front Desk Manager

Description

Job Summary: Coordinate front desk operations and manage reservations within a high-end hotel chain, leading a team and ensuring service excellence. Key Highlights: 1. Opportunity within a hotel chain recognized for its high service standards 2. Leadership position with management of the front desk team 3. Service to nationally and internationally influential guests We are seeking a **Front Desk Manager** to join the team of one of our clients — one of the largest hotel chains in the city of Manaus, renowned for its high service standards and for hosting nationally and internationally influential guests. If you possess leadership qualities, professional demeanor, and service excellence, this opportunity is for you. Key Responsibilities: * Coordinate front desk operations (check-in and check-out); * Manage reservations, rooms, and the hotel management system; * Provide guest service and support operational departments; * Monitor accounts, invoices, and payment methods; * Record incidents and prepare managerial reports; * Lead and develop the front desk team; * Ensure compliance with the Quality Management System (QMS) and regulatory standards. Requirements: * Completed high school education; * Courses focused on customer service and leadership; * Fluent English (mandatory); * Prior experience in hospitality and team management. Employment Type: Full-time, Permanent CLT Compensation: R$1.650,44 - R$2.500,00 per month Benefits: * Health insurance * Dental insurance * Meal allowance * Transportation allowance Work Location: On-site