Job Summary: An IT professional focused on technical support, equipment maintenance and installation, and network and project assistance, ensuring smooth infrastructure operation. Key Highlights: 1. Comprehensive technical support (hardware, software, networks, and systems) 2. Assembly, installation, and maintenance of IT equipment 3. Assistance with local networks, internet, servers, and backup routines **Prerequisites** * Technical or undergraduate studies in IT or related fields; * Microsoft Office Suite (Intermediate Excel); * Experience in the role; * **Preferred**: Computer maintenance and installation; * **Advantageous**: Knowledge of Winthor, WMS, SQL, and Python systems; **Responsibilities** * Provide technical support to users (hardware, software, networks, and systems) via telephone and in-person assistance, guidance, and training to enable operational activities and ensure proper use of machines and equipment; * Assemble, install, configure, and maintain computers, printers, machines, and other equipment to ensure adequate infrastructure for operations and customer service; * Assist with local area networks (LAN), internet, servers, and backup routines, as well as provide support for integrations between departments and IT vendors, aiding in the implementation of new departmental projects; * Prepare technical documentation and service reports to ensure process control, traceability, and continuous improvement of support processes;