**Job Description and Responsibilities:** **Working Hours:** 20 hours per week, from 1:00 PM to 5:00 PM **Level:** Internship **Employment Type:** Internship **Job Description** Provide support to the helpdesk, registering service requests, tracking resolutions, and guiding users on basic issues (email configuration, printers, system access, etc.). Manage equipment inventory, assisting in recording movements and organizing hardware stock. Assist with access management, registering access requests and monitoring their approval by the team. Support infrastructure documentation, assisting in creating user guides, internal manuals, and configuration documentation. Provide basic network and server monitoring support, checking predefined indicators and reporting anomalies to the team. Support implementation of information security best practices, organizing educational materials and assisting with internal training sessions. **Additional Information** **Skills and Competencies** Strong communication skills to interact with users and technical teams; Proactive approach to problem-solving and continuous learning; Organizational skills to manage documentation and process control; Ability to work collaboratively and follow established methodologies. **About the Internship Program** The Sebrae Alagoas Internship Program aims to contribute to interns’ ethical, technical, and human development, preparing them for the job market and society while simultaneously strengthening institutional innovation and renewal. The program enables interns to participate in strategic projects focused on small business development, promoting practical application of academic knowledge, broadening organizational systems thinking, and developing technical and behavioral competencies. For Sebrae, the program represents an opportunity to identify and develop young talent, as well as reinforce its image as an environment fostering continuous learning. The program is structured in phases including a selection process, institutional onboarding, rotational assignments across departments aligned with academic background, a technical and behavioral training pathway, supervision by experienced professionals, periodic evaluations with feedback, and development of the “Innovative Intern” project aimed at improving internal processes. With a duration of 12 months—renewable for an additional 12 months—the internship requires 20 working hours per week. Departmental rotations occur every 6 or 12 months, depending on the cycle, with reports submitted at the end of each phase. Sebrae Alagoas reaffirms its commitment to diversity and inclusion, encouraging participation from Black and Brown individuals, persons with disabilities (PwD), and members of the LGBTQIAPN+ community in the selection process, thereby strengthening equitable opportunities. Positions are distributed across various departments of the institution and are open to undergraduate students from the 4th semester onward who are interested in learning, innovation, and professional development. Transportation Allowance: R$ 161.00 **Requirements:** Education: Currently enrolled in an undergraduate program Field of Study: Information Technology, Information Systems, Computer Engineering, or related fields. Knowledge: * Basic understanding of Networks and Operating Systems (Windows and Linux); * Familiarity with Information Security Best Practices; * Ability to organize and manage equipment inventory. **Benefits:** No benefits reported
João Silva
Indeed · HR
João Silva
Indeed · HR
