Operations Assistant

Description

Job Summary: This professional will handle customer service, scheduling, creating service orders (SO), closing service tickets, and managing equipment, while supporting new customers. Key Highlights: 1. Customer service and relationship management 2. Support for onboarding new customers 3. Opportunity for growth within a dynamic company Main Responsibilities: * Provide customer service via phone, WhatsApp, and email. * Schedule required services according to demand: (installation/maintenance/deinstallation) * Generate/open service orders (SO), purchase orders, and other requests in the company's system. * Perform biweekly closure of service tickets. * Manage and generate shipping codes for equipment. * Monitor the implementation process for new customers and proactively support assigned accounts. **Required Qualifications:** * Completed high school education; * Flexibility * Assertive communication skills * Ability to work at a steady pace and maintain productivity * Experience in customer service and relationship management Additional Information: Total Trac seeks dynamic, dedicated, and committed individuals with a strong desire to grow, which can contribute to the company's expansion; Employment Type: Full-time, Permanent (CLT) Salary: R$1.912,00 – R$2.000,00 per month Benefits: * Health insurance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site