JUNIOR CUSTOMER EXPERIENCE & BRANDING ANALYST

Description

Job Summary: We are seeking a dynamic and analytical Junior Analyst to support customer journey governance and strengthen branding within the Experience & Branding area. Key Highlights: 1. Support customer journey governance and strengthen branding. 2. Strategic opportunity within the Food Service and retail ecosystem. 3. Join a team that creates memorable gastronomic experiences. **ABOUT CIATC:** Nice to meet you—we are Cia. Tradicional de Comércio! For over 25 years, we have operated with the goal of becoming Brazil’s leading casual gastronomic entertainment company. Along this path, we operate 13 brands across diverse gastronomic formats and over 40 venues in São Paulo, Rio de Janeiro, and Campinas. We draw inspiration from our people’s journeys and are driven by our core mission: delivering hospitality to our customers and partners. **AT CIATC, YOU WILL:** Join a team of individuals who take pride and joy in creating and living memorable gastronomic experiences every day! Here, we embrace an entrepreneurial mindset and give our best to everything we touch. We are people who love people, believe in talent paired with grit and collective purpose. You will contribute to projects that make life happier—for both our people and our customers. **Position Objective:** We seek a dynamic, analytical, and results-oriented professional to serve as a Junior Analyst in the Experience & Branding area. Your primary mission will be to directly support management in governing our customers’ journeys—ensuring excellence in hospitality, operational efficiency, and strengthening the branding of Bráz Pizzaria and Bráz Trattoria. This is a strategic opportunity for those aiming to establish themselves within the high-end gastronomy Food Service and retail ecosystem—working end-to-end to support field projects, analyze customer satisfaction metrics, assist in openings, and structure frictionless enchantment journeys. This role covers two key areas of direct support to management: translating the customer journey into service rituals and standards for the dining room, and executing the activation calendar, point-of-sale (PDV), and visual standards across units. **Responsibilities and Duties** **Main Activities and Responsibilities:** * **Support for Openings, Expansion, and Local Needs:** Actively support new restaurant opening projects, monitor launch timelines, and ensure hospitality culture is embedded from Day One. Includes supporting unit-specific needs—material adaptations per location, local initiatives, customized materials, and assistance structuring local team training. * **Metrics and CX Management:** Assist in tracking, updating, and analyzing spreadsheets, reports, and customer experience and success metrics (e.g., satisfaction surveys and NPS). * **Active Customer Listening:** Support daily monitoring of reviews, feedback channels, and customer comments—helping consolidate pain points, identify market trends, and map improvement opportunities. * **Training:** Assist in organizing briefings and presentations, and in developing training materials—with emphasis on enabling, engaging, and supporting frontline restaurant teams. * **Enchantment Rituals and Service Standards:** Support translating the journey designed by management into actionable rituals, behaviors, and service standards that the team can internalize and execute in the dining room—acting as the bridge between Marco’s defined experience concept and daily operations, with direct support for hospitality training. * **Seasonal Activations and Frontline Brand Standards:** Support implementation of the activation calendar across units—including briefing production and delivery, PDV and visual merchandising standard audits, and managing seasonal projects (special dates, product launches, in-store events). * **Field and Operational Insights:** Assist in consolidating information gathered during unit visits—ensuring perfect alignment between brand strategy and frontline operations (dining room, bar, kitchen, reception, and deliveries). * **Project and Administrative Management:** Support scheduling, tracking area projects, and managing administrative workflows with suppliers and departmental operational demands. **Requirements and Qualifications** **Requirements:** * **Education:** Completed or ongoing undergraduate degree (final years) in Business Administration, Marketing, Social Communication, Hospitality/Hotel Management, or related fields. * **Technical Skills:** Intermediate proficiency in Microsoft Office (Excel and PowerPoint for report and presentation development, and graphical analysis of results); ease of use with data platforms. Prior experience in this area is a plus. * **Behavioral Profile:** Strong organizational skills, attention to detail, proactive and collaborative attitude, and excellent interpersonal communication abilities to interact effectively with diverse teams. * **Passion for the Business:** Genuine enthusiasm for hospitality, gastronomy, retail, and the customer relationship and service ecosystem. **What You’ll Learn and Develop With Us:** * **Customer Experience (CX) Immersion:** Mastery of customer listening methodologies and consumption journey governance. * **Hospitality and Gastronomy Operations:** Deep understanding of how service culture translates into operational efficiency and tangible customer-brand loyalty outcomes. * **Managing Major Brands in Food Service:** How to position, expand, and sustain established brands like Bráz in a competitive market. * **Strategic Vision and Project Work:** Development of agile project management skills, integrated cross-functional (corporate/operational) communication, and critical analysis of business metrics. **Additional Information** Meal Voucher + Store Credit; Transportation Voucher; Health Insurance; Dental Insurance; Birthday Day Off; Quarterly Short Friday; Training and Development Opportunities; University Partnerships; Foreign Language Course Partnerships; SESC Benefits Access; Benup – Benefits and Services Platform; TotalPass – Access to gyms and studios nationwide; Maternity Basket – Essential items kit for newborns; Quansa – Salary advance benefit; #### **NICE TO MEET YOU!** We are a team of over 1,500 professionals who take **pride** and joy in creating and living **memorable** and **fun** gastronomic experiences—every single day! We’ve been in the Food & Beverage industry for over 25 years. We’re bars, snack bars, pizzerias, and restaurants—all united by one idea: making delicious and unforgettable moments with you!