**Want to be part of a team that creates opportunities and accelerates growth?** ================================================================================= ### **How do we achieve all this?** Through an ecosystem of over 12,000 dissatisfied individuals who, together, deliver solutions, products, and educate the market. We operate as a Single TOTVS, integrating diverse solutions and expertise to educate the market and simplify the business world. For us, evolution is constant and happens person-to-person: we use our restlessness to anticipate trends and transform real technological growth. ### **Our way of being:** IH \+ IA (Human Intelligence \+ Artificial Intelligence): We believe technology amplifies potential, but people provide direction. Here, AI delivers scale and efficiency, while our Human Intelligence brings strategy, context, and care. This combination enables us to create innovative solutions with genuine purpose. Protagonism and Evolution: We are driven by continuous learning and the courage to take charge of our own careers. Here, we encourage restlessness and provide a fertile environment for those who want to grow, create, and transform. Responsible Results: We value freedom to act and responsibility toward the whole. Here, you have a voice to challenge the status quo and autonomy to pursue results that generate real value for our customers and society. ******️**Holistic Well\-Being: We care for those who drive evolution. We pursue holistic well\-being for every team member through initiatives and benefits that enable self\-care resources across five pillars: Emotional, Financial, Physical, Occupational, and Social. Plurality and Belonging: Diversity is what makes us powerful. We actively promote inclusion and belonging, ensuring TOTVS is a place where you can truly be yourself. Our expertise is human and alive: we embrace differences to empower businesses both inside and outside the company. ### **Your challenge on the team:** Every month, hundreds of companies and agencies of various sizes and segments begin their journeys with RD Station solutions in pursuit of predictable growth and consistent results. In the Onboarding area, our challenge is to implement clients and partners while ensuring their empowerment through the use of our tools, removing technical barriers, and providing strategic support focused on delivering their first value and driving recurring platform usage. To support your performance on the team, you’ll have access to advanced information management tools and training focused on customer service skills and modern Implementation Success Management practices—used by the world’s most innovative companies—to ensure success in your initial journey and accelerate growth through our products. We have a genuine interest in generating high impact for our customers, peers, and partners—and we’re looking for people who share this purpose and want to join us on this mission! ### **Your key responsibilities:** * Conduct onboarding for new clients and partners, including business diagnostics and joint definition of initial objectives with the client; * Develop strategies to achieve the client’s objectives, ensuring early success milestones using our tools; * Accelerate client and partner autonomy in using our tools, monitoring platform usage metrics during the implementation phase; * Ensure customer satisfaction by acting as a bridge between product, sales, and support teams to resolve issues and guarantee successful implementation; * Support clients and partners with tool setup, conducting meetings adaptively and aligned with their needs and expectations; * Simultaneously manage multiple implementation projects, scheduling meetings with clients and partners and overcoming objections in challenging scenarios. ### **Profile we seek:** * Prior experience in Customer Success (CS) at B2B SaaS companies, with exposure to **Implementation/Onboarding**; * Practical knowledge of CS metrics, including implementation\-specific indicators; * Time management and multi\-project implementation management skills; * Communication skills (adaptive and didactic communication); * Genuine interest in helping our customers, with empathetic listening, didactic teaching, and resilient problem\-solving; ### **Nice\-to\-have qualifications:** * Experience or coursework in Digital Marketing (such as those listed here); * Experience with agile methodologies (Scrum, Kanban) or project management; * Client negotiation skills; * Experience with any of our products: RD Station Marketing (RDSM), RD Station CRM, or RD Conversas. **Selection process stages:** * **Application** \- Submission of application; * **Mindsight** – Work style assessment; * **Talent Acquisition** \- Competency\-based interview with the recruitment team; * **Technical Interview with Role\-play/Simulation** \- Technical interview to discuss role requirements and simulate customer interaction (pre\-study material provided); * **Final Interview** \- Final discussion with management for alignment; * **Offer** \- Final stage of the selection process, presenting the job offer. **Note:** Additional or modified stages may apply, depending on process requirements. We are committed to protecting your data! Our Privacy Notice describes which data we collect, how it is used and stored, in compliance with the LGPD. **If you’re someone driven by challenges, creativity, and genuine impact, join us on this journey of evolution!** ----------------------------------------------------------------------------------------------------------------------- **Join our team!** =============================
João Silva
Indeed · HR
João Silva
Indeed · HR
