IT Assistant

Description

**\+About us:** Portfolio Group has been operating since 2008 in the field of project management, process consulting, and technological solution development for companies nationwide, and has established itself by guaranteeing excellence in delivery to its clients. We are a GPTW-certified company. **Your responsibilities:** * Provide technical support and assistance to end users; * Register, track, and resolve service tickets; * Identify and fix issues in systems, applications, and equipment; * Analyze incidents and propose improvements; * Support system implementations, updates, and testing; * Prepare technical documentation and procedures; * Collaborate with internal teams and vendors to resolve issues. **Requirements:** * Bachelor’s degree in IT, Information Systems, Computer Science, or related fields (completed or currently pursuing); * Prior experience in technical support; * Proficiency in Windows operating systems; * Knowledge of networking, Microsoft Office suite, and ticketing tools; * Strong communication and problem-solving skills. **What we offer:** * A dynamic and challenging work environment with competent professionals and strong encouragement for personal and professional growth across the team; * A culture of recognition and feedback through our Excellence Keys; * Horizontal communication: direct access to leadership and open information exchange. Employment type: Full-time, CLT (Consolidation of Labor Laws) contract Salary: R$1\.500,00 \- R$2\.259,00 per month Benefits: * Health insurance * Dental insurance * Commercial partnerships and discounts * Life insurance * Food allowance * Meal voucher Selection question(s): * Are you available for on-site work? * Do you have knowledge of Windows operating systems, networking, Microsoft Office suite, and ticketing tools? Education: * Currently pursuing or previously interrupted undergraduate studies (preferred) Experience: * In technical support and IT? (Mandatory) Work location: On-site