Mobile Phone Technician

Description

Job Summary: Mobile phone technician responsible for diagnosing, repairing, and testing mobile devices, as well as proposing improvements to customer service processes. Key Highlights: 1. Experience in smartphone and tablet diagnostics and repair 2. Proficiency in device password unlocking and configuration 3. Optimizing repair and customer service processes \*Responsibilities:\* \- Identify and diagnose defects in mobile devices (smartphones and tablets), performing precise analyses to determine the root causes of issues. \- Replace damaged components such as screens, batteries, connectors, and others, ensuring full device functionality. \- Perform password unlocking and device configuration procedures, providing customers with efficient and prompt service. \- Conduct comprehensive tests on repaired devices, ensuring all features operate correctly before returning them to customers. \- Maintain accurate documentation of services performed and parts replaced, ensuring service traceability. \- Propose improvements to repair and customer service processes, collaborating with the team to optimize workflow. \*Requirements:\* \- Prior experience as a mobile phone technician or in a similar role. \- Advanced knowledge of smartphone and tablet defect identification and repair. \- Proficiency in device password unlocking and configuration. \- Ability to work with manual tools and testing equipment. \- Technical education in electronics, telecommunications, or related fields (preferred). \- Strong communication and customer service skills. Employment Type: Full-time, CLT Permanent Contract Compensation: R$1\.641,67 \- R$2\.500,00 per month Benefits: * Transportation allowance Work Location: On-site