Backup Customer Service Agent

Description

With over 45 years of experience, the **Meireles e Freitas Group** specializes in Collections Management, offering customized solutions for companies across the country! Here, our commitment is to the **valuing of the human being**, providing an inclusive and welcoming environment for the development of each individual. If you have **Pride in Belonging**, act with **Intelligence and Innovation**, and aim to achieve **High-Level Results**, apply for our open position for ***Backup Customer Service Agent*** — this is your place! **Responsibilities:** * Provide customer support by phone, e\-mail, chat, or in person during periods of high demand or absence of other agents; * Assist in resolving issues and ensure uninterrupted service; * Temporarily replace absent agents (vacation, leave, etc.), maintaining service quality; * Record and track service requests, ensuring information accuracy and timely customer updates on request status; * Act to reduce backlog during call volume peaks, always within established deadlines; * Collaborate with the team to identify improvements in service processes and participate in training to enhance service delivery. **Qualifications:** * **Completed high school education;** * Prior experience in customer service or similar roles is a plus; * Basic knowledge of CRM systems and Microsoft Office applications (Excel, Word, PowerPoint) is desirable; * **Driver's License \- Category B** * **Personal Vehicle** Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 1:00 PM Job Type: Full-time, Direct Hire (CLT) Compensation: R$1\.937,48 per month Benefits: * Food basket * Meal allowance * Transportation allowance Selection Question(s): * Do you have a personal vehicle? If yes, car or motorcycle? * Do you hold a Category B driver's license? Work Location: On-site