*If your childhood dream was to work in a place where magic happens every day... guess what? It can become a reality NOW!* At **Grupo Ri Happy**, Brazil's largest toy retail chain, we believe growing up can (and should!) be fun. Here, being *SUPER* is more than a value—it’s our way of enchanting, surprising, and transforming the world around us. Come as you are—with your essence, your story, and your unique sparkle. Here, we have: * **S**atisfaction in Service * **U**nited by Fun * **P**assion for the Business * **E**ssence of Simplicity * **R**espect for Tomorrow **Liked it? Then, come on in!** **Responsibilities and duties** * Provide customer service by identifying customer needs and offering all necessary information about available products and their proper use, applying the sales methodology to ensure excellence and customer enchantment; * Register customers to expand the company’s database and strengthen relationships with registered users; * Process sales payments according to accepted payment methods; * Package and deliver products to customers; * Stay informed about company promotions, events, and cultural contests to relay this information to customers; * Attend all in-person or platform-based trainings provided by the company; * Operate across omnichannel sales platforms using the company’s current tools and apply service scripts from initial contact through to sale closure; * Monitor sales metrics such as average transaction value (TM), average items per transaction (PA), conversion rate, NPS, and others; * Actively engage on social media—creating content, monitoring posts, and growing followers; * Maintain store cleanliness, organized and fully stocked sections, and correct product pricing; * Restock products from inventory to sales areas based on restocking reports, supporting inventory turnover and driving sales results. **Requirements and qualifications** * Completed high school education * Availability to work on weekends * Alignment with customer service values * Flexibility to work across various store departments **Additional information** **Benefits:** * Medical assistance * Dental assistance * Meal allowance or food allowance * Transportation voucher * Bonus for achieving targets * Birthday day off * Product discount **What else will you find here?** * GymPass partnership—access to affiliated gyms * Playful and relaxed work environment **So, are you ready to join us? Come and have fun!** (Our initial communication is via email. Haven’t received the email? Please check your Spam/Junk folder.) Have you ever imagined bringing smiles to thousands of families across Brazil? We are **Brazil’s largest toy retail group**, with **over 300 stores**, including franchises and company-operated locations, **impacting millions of families every year.** We are an ecosystem of complementary businesses, delivering unique experiences for children, families, and everyone building this story with us. Yet our true scale goes beyond numbers. Our culture is what makes us special—and it is built upon five core values we call SUPER. These values form the foundation of who we are and how we act. With these values, we are who we are—and deeply passionate about what we do. With nearly 3,000 voices, talents, and stories connected by a shared purpose, **we transform the world through play.** After all, at Grupo Ri Happy, fun is taken seriously—because we believe that working with lightness, collaboration, and creativity creates space for everyone to shine and grow with their best qualities. A place where you can be who you are today—and become who you want to be tomorrow. All this makes us a recognized **Great Place to Work**, an acknowledgment reflecting an environment where growth, development, and pride in the journey being built are possible. After all, magic happens from the inside out! **So, does this match what you’re looking for in your future?** **\#BeSUPER
João Silva
Indeed · HR
João Silva
Indeed · HR
